Announcements for:

Access your state's 2025 insurance card from the list below. Note: Insurance cards are renewed every year on March 15th. The current card for your state can be printed here at any time. Insurance Certificates by State --Select State-- Alabama Alaska Arizona Arkansas California by VIN Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York By VIN North Carolina North Dakota By VIN Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming

 

 

To request an Insurance Verification Letter, click the link below - be sure to include your full name and CID. Please allow 1-3 business days for your request to be processed.

 

Insurance Verification Letter Request

 

 

The following insurance applies 24/7/365 for business or personal use (unless indicated otherwise) for the following VEHICLES, and for any permissive driver. Insurance follows the VEHICLE, not the driver. Coverage only applies in USA or CANADA. None of the following coverage applies in MEXICO - insurance MUST be purchased locally in MEXICO.

 

Type of Coverage	Description	Limit of Amount
Liability - When driving a Program Vehicle	Bodily Injury or Property Damage to a 3rd party which occurred through use of the PROGRAM VEHICLE whether driven for business or personal use.	US $1,000,000 per accident
Liability - When driving a RENTED Vehicle being used as a SUBSTITUTE for a Program Vehicle*	Bodily Injury or Property Damage to a 3rd party which occurred through use of a RENTED vehicle that was serving as a "temporary substitute" for your program vehicle which was out of service due to an accident, destruction, breakdown or repair.	US $1,000,000 per accident. Liability damage waiver (ldw) AND the collision damage waiver (cdw) are included. Must be booked using Business Travel's designated travel provider (669-272-1325) to ensure insurance coverage.
Liability - When driving a RENTED Vehicle being used for BUSINESS purposes (non-substitute)*	Bodily injury or Property Damage to 3rd party occurring while you have RENTED a vehicle for business purposes only.	US $1,000,000 per accident. Liability damage waiver (ldw) AND the collision damage waiver (cdw) are included. Must be booked using Business Travel's designated travel provider (669-272-1325) to ensure insurance coverage.
Liability - When driving a RENTED Vehicle being used for PERSONAL purposes (non-substitute).	Bodily injury or Property Damage to 3rd party occurring while you have RENTED a vehicle for Personal purposes.	NO COVERAGE - leisure/personal vehicle rental rates do not include insurance. We recommend that you take the liability damage waiver (ldw) AND the collision damage waiver (cdw) offered through the supplier. Insurance purchased by the participant is not associated with Stellantis insurance coverages in any way and is not reimbursable.
Liability - When driving a PERSONALLY OWNED (or other household vehicle)	Bodily Injury or Property Damage to a 3rd party occurring while driving a vehicle you "personally own" or another vehicle within the household whether driven for business or personal use.	NO COVERAGE - Your "personally owned" or other household vehicles MUST be insured outside of this program for both personal and/or business use.
Liability - When driving a Non-OWNED or Non-RENTED Vehicle (or any vehicle borrowed for outside of household vehicles.)	Bodily Injury or Property Damage to a 3rd party occurring while driving a vehicle you "borrowed" which means not RENTED and not part of your household whether driven for business or personal use.	NO COVERAGE - Coverage for your "borrowed, non-rented, non-household" vehicle would be provided by the insurance purchased by the person you borrowed the vehicle from.
Liability - While driving ANY VEHICLE (INCLUDING Program Vehicles or RENTED vehicles) for business or personal purpose in MEXICO.**	Bodily Injury or Property Damage to a 3rd party which occurred through use of the PROGRAM VEHICLE or RENTED vehicle whether driven for business or personal use in MEXICO.	NO COVERAGE - Coverage MUST be purchased in MEXICO for use of any vehicle while in MEXICO.
Medical Payments or No-Fault - Personal Injury Protection (where applicable or statutory)	Medical expenses (not recoverable under health insurance or Workers' Compensation insurance) due to a bodily injury to the driver or passenger within a PROGRAM or RENTED vehicle due to an auto accident.	Varies by State - will be subject to and coordinated with any applicable Health Insurance and/or Workers' Compensation statutory insurance.
Uninsured/Underinsured Motorist	Bodily Injury Property Damage involving a 3rd party who maintains very little or no liability insurance.	Varies by State - Where allowable by law - NO COVERAGE applicable as coverage rejected in its entirety at FCA's full discretion. Where compulsory - minimum split limits elected, again at FCA's full discretion.
Physical Damage - Program Vehicle	Damage of any kind whether due to accident or not occurring to the PROGRAM vehicle itself.	NO COVERAGE - Any and all damage to your PROGRAM vehicle should be reported as soon as practical to Element Claims (800-313-7448).
Physical Damage - RENTED Vehicle for business or personal use	Damage of any kind whether due to accident or not occurring to the RENTAL vehicle itself. Coverage or waiver for this type of damage may be available, at an additional cost, through the Rental Company.	NO COVERAGE - Any and all damage to the RENTED vehicle should be reported as soon as practical to Corporate Travel (866-840-8626).
Participant Personal Property (within or attached) to a PROGRAM or RENTED vehicle	Personal or business property within or attached to the PROGRAM or RENTED vehicle (including lap tops, cell phones, luggage, briefcase, clothing, car seats, non-standard radios, CDs, tapes, trailers, boats, motorcycles, golf carts, snowmobiles, motorhomes, etc.).	NO COVERAGE - Business property should be reported to your Manager and/or Corporate Travel, personal property may be covered under your Homeowner's or Apartment Rental policy.
SR-22 Form or equivalent	Form required by the state due to violation recieved.	NO COVERAGE - The form must be obtained on a personal insuarance policy.

*Must be booked using Business Travel's designated travel provider (669-272-1325) to ensure insurance coverage. Contact Stellantis Business Travel with any questions at businesstravel@stellantis.com.
**Mexican law prohibits the insuring of vehicles with other than Mexican insurance companies. Therefore, insurance must be purchased upon entry into Mexico. All insurance costs are the sole responsibility of the participant unless specifically pre-approved by Corporate Travel.

Use of a Company-Owned Vehicle Outside of the United States or Canada

The Company-owned vehicle may not be removed to any location outside of the United States or Canada without the prior written consent of the Secretary of the Company Vehicle Operations Committee.

The liability insurance coverage provided by Stellantis does not extend outside of the United States or Canada. If Stellantis consents to the use of the vehicle outside the U.S. or Canada, the participant is responsible for arranging for appropriate liability insurance coverage for the protection of Stellantis, participant, driver and/or passengers.

PROGRAM or RENTED Vehicles operated within the U.S. or Canada must have proof of insurance (a.k.a. Auto ID Card) in the vehicle at all times. Canadian proof of insurance is not required for U.S. residents and has been discontinued.

 

 

RENTAL INSURANCE INFORMATION

This page details the guidelines for loaner and leisure vehicle rentals.

LOANER RENTALS

Loaner rentals are for when your program vehicle is out of service for three or more days.

If you reside within Southeast Michigan:

• Contact the Lapeer Road Marshaling Center for your loaner at 833-550-5783. Loaner vehicles within Southeast Michigan (SE MI) are available for approved program drivers of any age.
• Southeast Michigan includes Genesee, Lapeer, Livingston, Oakland, Macomb, Wayne and Washtenaw counties.

If you reside outside Southeast Michigan, there are two available options:

• Indiana residents: You can obtain a loaner in the state of Indiana by emailing cvoadesa@stellantis.com. Note: this option is only available in Indiana at this time and vehicle inventory is limited. Insurance is included with this option. If a local loaner is not available, please use Business Travel to obtain a rental loaner.
• Business Travel: Book a rental loaner using Business Travel's designated provider. You can contact them at 669-272-1325. Note: loaner rentals outside of SE MI are permissible for drivers aged 18 and over. For younger drivers ineligible to rent on their own, the participant may rent a vehicle and provide the child with another household vehicle as alternate transportation.
  • Insurance is included in the Stellantis contracted rate when renting a vehicle through Business Travel's designated travel provider for loaner rentals. Be sure to state you are a participant of the Company Vehicle Program when calling.
  • Electric vehicles (EV) are not eligible for a discounted rate.
  • When renting through Business Travel for yourself or an approved dependent driver, email Company Vehicle Operations at cocars@stellantis.com with the following information:
    • CID
    • Retiree First and Last Name
    • Dependent First and Last Name (if applicable)
    • Indicate who the rental is for
  • Once your request has been reviewed and verified, we will send you a validation letter via email. You or your dependent must provide the letter to the representative at the rental counter.

Note: Currently, the only approved Stellantis supplier through Business Travel is Avis/Budget. In the event that Avis/Budget is not available, the participant should contact National/Enterprise or Hertz directly to make a reservation (do not utilize Business Travel). Insurance will not be included through National/Enterprise/Hertz so participants should purchase the liability damage waiver (ldw) and collision damage waiver (cdw) offered by the rental supplier. Reimbursement for loaner rentals through National/Enterprise/Hertz, including insurance, is permitted when Avis/Budget is not available through Business Travel. The reimbursable rate is $35/day. Reimbursement for insurance does not apply to leisure rentals.

Loaner rentals that are a compact size vehicle comply with the $35/day price range. Approval is required by Company Vehicle Operations by email (cocars@stellantis.com) if there is a special need for a larger vehicle.

Note: Loaner rentals may be used for 3-10 days. You must contact Company Vehicle by email (cocars@stellantis.com) to request an extension every 10 days if repairs are not complete.

Insurance for a loaner rental does not need to be purchased, as long as the vehicle is rented through Business Travel's designated travel provider.

Any vehicle NOT rented through Business Travel's designated travel provider does not include insurance unless the participant purchases coverage, at their own expense, at the time of the rental. Insurance purchased by the participant is not associated with Stellantis insurance coverage in any way.

LEISURE RENTALS

Stellantis has worked with our preferred vehicle rental suppliers to obtain discounted leisure rates available for all employees and for retirees who participate in the program.

Important - leisure vehicle rental rates do not include insurance. We recommend that you take the liability damage waiver (ldw) AND the collision damage waiver (cdw) offered through the supplier.The costs associated with a leisure rental and insurance are not reimbursable.

Leisure rental discounts are only available through Avis and Budget. Note: Electric vehicles (EV) are not eligible for a discounted rate.

To request a leisure rental discount, email Company Vehicle Operations at cocars@stellantis.com with the following information:

• CID
• Retiree First and Last Name
• Indicate if the leisure rental will be for you or an approved dependent driver (include the name of the dependent)

Once your request has been reviewed and verified, we will send you a validation letter via email. Upon receipt, click on the link in the letter to book your rental reservation. You or your dependent must provide the letter to the representative at the rental counter.

Remember to pay for leisure rentals with your personal credit card upon return of the rental.

Please do not share or provide the discount number to others. Misuse of this number could cause everyone to lose the discount. Discounts are only for retirees who are participants in the Company Vehicle Program.

The below chart indicates the insurance coverage that is included in the Stellantis contracted rate when renting a loaner vehicle through Business Travel's designated travel provider. Insurance is included as detailed in the chart below and does not need to be purchased, as long as the vehicle is rented through Business Travel's designated travel provider. Any vehicle NOT rented through Business Travel's designated travel provider does not include insurance unless the participant purchases coverage as indicated in the policies above.

Note: If there is a personal vehicle in the household (for example, owned by a spouse) with a separate auto policy, that policy will be looked at secondary to insure the rental.

Worldwide Car Rental Insurance Coverage

	US	Canada	Mexico	Europe/Rest of World
AVIS	Includes all mandatory insurances	Includes all mandatory insurances	Includes all mandatory insurances	*Includes all mandatory insurances/ deductible may apply
BUDGET	Includes all mandatory insurances	Includes all mandatory insurances	Not applicable; book Avis	Not applicable; book Avis

Insurance coverage is a component of the insurance unless otherwise outlined above; therefore, Stellantis will not be responsible for any loss or damage to the rental vehicle, whether due to theft, collision, vandalism or any other cause not expressly excluded under the Program Terms and Conditions (found on this site) of the applicable standard rental agreement.

*Some countries may not offer a Stellantis rate. In those rare instances, travelers should purchase insurance at the counter. Deductibles may apply and are reimbursable.

Contact Stellantis Business Travel with any questions at businesstravel@stellantis.com.

If you are a new participant or are returning to the Program, you will need to enroll yourself and any dependent drivers (if applicable) by going to the Company Vehicle Operations Ordering System by selecting the Eligibility tab at the top of this page or go to the Ordering tab and then select Ordering.

Note: Microsoft Edge is the only internet browser certified to work with the Ordering System. If you are using a Mac computer, you may download the Edge browser to your device.

Click here for an overview and detailed instructions.

You can access the Configure & Price button on the Ordering System to build and price vehicles at any time. You must be enrolled and approved to be able to place an actual vehicle order.

Interim vehicles are available if you need transportation while waiting for an ordered vehicle to arrive. Please apply for an Interim vehicle by submitting the Interim Vehicle Form (under the Forms section).

ONCE YOU ACCESS THE COMPANY VEHICLE OPERATIONS ORDERING SYSTEM

• Click on the "Enroll" button and enter your driver license number and state.
• Your enrollment will take overnight to process.
• You will receive an email within 2 business days from our partner, Element DriverServices, with instructions to log into the DriverCare website to provide your authorization to have your MVR pulled.
• If you have dependent drivers, please refer to the Add/Remove Dependent Driver tab on this website.

Note: Authorization to automatically pull an MVR is a one-time requirement. The cost of the annual MVR pull will be pension/EFT deducted.

• Once your MVR is pulled and reviewed, your Driver Status will be updated to "Approved" or "Not Approved". Allow 1-3 business days from the date you complete the authorization process in DriverCare (some states take longer).
• When "Approved", you will see a green checkmark to the right of your "Next MVR Review Date", and you will be able to order (if you don't have any pending dependent drivers).
• When "Not Approved", you will see a red 'X' to the right of your "Next MVR Review Date". You will be notified by Company Vehicle Operations with the reason you were not approved. You will not be able to order any vehicles.

IF YOU HAVE A DEPENDENT DRIVER

If you have dependent drivers to add, please refer to the Add/Remove Dependent Driver tab on this site.

Any participant activating an additional lease must:

• A Lease Agreement and Payroll Deduction Form (PDF) located on this website under the "Bulletins and Forms" tab, and list all eligible drivers
• A current driver history records (unless driver histories were approved within the last 12 months) for all eligible drivers (retiree, spouse and dependent children up to age 25). Refer to the eligibility sections of the Terms & Conditions for dependent criteria.
• A Road Ready Parent/Teen Contract for any teen driver between the ages of 16-19 (if not previously submitted). The contract may be located on-line at https://www.chryslercocar.com/roadready/index.html

Driver history records must be reviewed and approved for liability purposes before the participant or dependents are eligible to participate in the program Please allow 2 - 3
business days for processing documentation. All required documentation must be submitted at the same time in order to be processed in a timely manner. Participants will receive an email
confirmation from Company Vehicle Operations after documentation has been reviewed.

Driver history records from a third party (i.e. insurance company, on-line service) will not be accepted.

Michigan residents may request driver history records by contacting the Secretary of State at (517) 322-1624. Local branches will also provide driver history records upon request. The cost of each driver history requested in the State of Michigan is $8.00 and is not reimbursable.

Retirees outside the state of Michigan should contact their local branch of the Department of Motor Vehicles (DMV) to obtain driver history records and to obtain the cost which is not reimbursable.

All required information should be faxed to Company Vehicle Operations at the number located
at the bottom of the PDF form.

 

Eligible dependent drivers are the spouse, domestic partner and dependent children, to the extent they otherwise qualify. See the Program Terms and Conditions found on this site for complete details.

A dependent child with a permit or Level 1 license cannot be added to the program but is eligible to drive a company owned lease vehicle with at least one parent or legal guardian at all times.

If you are an existing participant and wish to add a new dependent driver, go to the Company Vehicle Operations Ordering System by selecting the Eligibility tab at the top of this page or go to the Ordering tab and then select Ordering.

Note: Microsoft Edge is the only internet browser certified to work with the Ordering System. If you are using a Mac computer, you may download the Edge browser to your device.

Click here for an overview and detailed instructions.

Adding a Dependent Driver

Click on the Add Dependent Driver button to select your dependent driver from the drop-down list.

Note: If your dependent driver does not appear on the drop-down list, they must first be added and validated in the Benefit Connect system and you must select the Company Vehicle Program benefit option for them. Once you receive the approval from Benefit Connect, you should see them in the drop-down list within 7-10 business days.

Add a dependent, including child dependents under the age of 26, in Benefit Connect:

• Click here for instructions.

Add a dependent child aged 26-29, spouse or domestic partner who has never been enrolled with Benefit Connect:

1. Download and complete the Benefit Connect enrollment form here.
   • If you are adding a domestic partner, complete the 'Domestic Partner Affidavit' form here.
2. Upload the enrollment form to Benefit Connect by following these instructions.
3. Wait at least three (3) business days for confirmation that your dependent has been verified.

Contact Benefit Connect with any questions regarding step 1 or 2:

• Phone: 888-409-3300

• Email: You can email Benefit Connect from your own Benefit Connect account. Log into Benefit Connect and select the Inbox option from the menu.

If you are an existing participant and wish to remove a dependent driver, go to the Company Vehicle Operations Ordering System by selecting the Eligibility tab at the top of this page or go to the Ordering tab and then select Ordering.

Click the "Remove" link next to the dependent driver you wish to remove.

If you are an existing participant and you only have one or two lease vehicles in service and wish to activate a second or third lease, please submit the request form by clicking here.

Re-introduced in February 2013, the Retiree Lease Program has been very well received. Salaried, non-bargaining retirees who are pension eligible upon separation from the Company are eligible to participate in the Program.

Note: Employees hired on or after January 1, 2004 are not eligible to participate in the Retiree Lease Program.

Retiree Lease Eligibility Chart
Category	Retiree Age & Years of Service	Pension Commencement	Eligibility to Participate
Salary, Non-Represented Employee with Corporate Service Date prior to 1/1/2004	At least age 55 with 10 years of pension service, or 30 years of pension service upon separation	Immediately commencing pension upon separation from company (will begin drawing on pension the 1st of the month following separation date)	Eligible
	At least age 55 with 10 years of pension service, or 30 years of pension service upon separation	Delaying pension commencement (will begin drawing pension more than one month after separation date)	Eligible Existing Participant: You can remain in the Program if commencing pension within 6 months of separation date New Participant: If you are not commencing pension for 6+ months, you can join the Program at time of pension commencement
	Neither of the above scenarios apply (age or pension service)	Deferred vested upon separation (at time of separation, you did not meet retirement age or time of service required for retirement)	Not Eligible
Salary Non-Represented Employee with Corporate Service Date on or after 1/1/2004 AND prior period of employment pre-2004	At least age 55 with 10 years of pension service, or 30 years of pension service upon separation	Immediately commencing pension upon separation from company (will begin drawing on pension the 1st of the month following separation date)	Eligible
	At least age 55 with 10 years of pension service, or 30 years of pension service upon separation	Delaying pension commencement (will begin drawing pension more than one month after separation date)	Eligible Existing Participant: You can remain in the Program if commencing pension within 6 months of separation date New Participant: If you are not commencing pension for 6+ months, you can join the Program at time of pension commencement
	Neither of the above scenarios apply (age or pension service)	Deferred vested upon separation (at time of separation, you did not meet retirement age or time of service required for retirement)	Not Eligible
Salary Non-Represented Employee with Corporate Service Date on or after 1/1/2004	Does not apply	No pension provided	Not Eligible

OVERVIEW

For complete program rules and guidelines, be sure to read the full Program Terms and Conditions found on this site.

ELIGIBILITY

• Eligible retirees are able to lease up to three (3) vehicles under the Retiree Lease Program (must have at least one additional approved driver for a second vehicle and must have at least two additional drivers for a third vehicle).

ENROLLMENT

• Eligible drivers are the retiree, spouse or domestic partner and dependent children (to the extent they otherwise qualify).
• Participants must list all eligible drivers on the Online Ordering System and Motor Vehicle Records (MVRs) must be obtained for each eligible driver annually through the automated MVR process. It is required to maintain a valid, unrestricted driver's license.

ORDERING

• Ordering will take place via the Retiree website on the Company Vehicle Operations Online Ordering System: https://www.chryslercocar.com/.
• The Retiree Lease vehicles available will be offered at competitive lease rates and replacement vehicle orders will fall into an annual ordering cycle based on in-service date (leases are based on a term of 1 year).
• New participants (or those activating an additional lease) will be able to order a vehicle throughout the year based on production availability (after approval).
• Lease payments are pension deducted.
• Vehicle maintenance and insurance are included.
• There is no surviving spouse benefit. In the event the retiree passes away, the vehicle must be turned in or purchased.
• Interim vehicles are available if you need transportation while waiting for an ordered vehicle to arrive. Please apply for an Interim vehicle by submitting the Interim Vehicle form (under the Forms section).

SMOKING POLICY

• Effective with vehicle deliveries on or after October 1, 2025, smoking is prohibited in any company-owned vehicle.
• Retiree Participants will incur a $2,000 fee associated with cleaning and restoring the vehicle resulting from violations of this policy. See the Fee Schedule under the Delivery/Turn-In/Sale Process tab > Lapeer Road Marshaling Center Policy or Dealership Policy pages on our site on The Hub.
• Examples of violations of the smoking policy include, but are not limited to, such things as smoke odor, nicotine, marijuana/cannabis stains/residue, burns, etc.
• If you incur three (3) smoking policy violations within a two-year period, your eligibility to continue participating in the program will be reviewed.

 

This page is intended to offer vehicle information to help you identify the brand and options that best suit your needs. We will continuously update this section with content from each brand as new information becomes available.

For estimated monthly payment information, select the Configure and Price button on the Online Ordering System (see the Ordering tab or Quick Links section on the homepage). This tool will allow you to build a vehicle and see the estimated monthly payment without obligation to place an order.

Compass	Gladiator	Grand Cherokee (2 row & 3 row)
Grand Wagoneer and Wagoneer (LWB & SWB)	Wrangler

The purchase of a charger and installation are not included for the Retiree Lease Program and is not reimbursable. Please see below for information on ordering a charger and installation.

LEVEL 2 CHARGER

1. Create a Mopar discount code here.
2. Discount code will be sent to your email.
3. Call your nearest dealer to confirm that they have an EV charger in stock.
4. Once confirmed, go to the dealer - provide your discount code to receive 25% off the EV charger.

HOME CHARGER INSTALLATION

1. For installation, please visit our preferred installer site, Qmerit -
   https://qmerit.com/assessment/ev/
2. You may also contact your utility to see if there are any rebates/incentives for EV chargers and/or time of use charging.

Our mobile-enabled web application is accessible on both mobile devices and computers through your web browser. The application provides essential information about the Company Vehicle Program at your fingertips.

Our app is designed to ensure quick and efficient access to essential resources, anytime, anywhere. These resources include:

Current lease vehicles LRMC scheduling Used vehicle sales and pricing Roadside assistance Maintenance & repairs Accident/damage procedures

Report stolen vehicles/equipment Payment/billing info UConnect Online ordering Contact info

TO ACCESS THIS TOOL

1. From this page, select the Ordering tab> Ordering or select the Eligibility tab at the top of this screen.
2. Select the blue 'Lapeer Road Marshaling Center' (LRMC) button.
3. You will be taken to the web application homepage.

For quicker access to the application, you can bookmark the Company Vehicle Operations Online Ordering System homepage.

• Note: this is not a downloadable app for your mobile device.

In order to safeguard the corporation against unpaid tolls, violations and penalties, Company Vehicle Operations utilizes an automated payment process for all corporate owned vehicles managed by Element Fleet Services using Toll Guard.

For questions, please email companyvehicleviolations@stellantis.com.

TOLL OR VIOLATION FEES

To avoid having Toll Guard process your toll payment or certain driving violations (red light, speed infractions, parking violations, etc.):

• Ensure your transponder accounts are set up correctly.
  • There is a $5 processing fee per toll, in addition to the toll amount, for all tolls electronically processed by the Toll Guard system that are not processed through the transponder account.
  • Note: Many tolling authorities require the license plate to be removed from the Corporate Fleet account before it can be added to a personal transponder. Contact the Tolls and Violations Department via email (companyvehicleviolations@stellantis.com) to start the process of having the license plate removed from the Corporate Fleet account.
• Use the corresponding application or payment service provided by the toll road agency that you travel on to process payments for unstaffed gates. Payments for unstaffed gates are your responsibility.
  • There is a $5 processing fee per toll, in addition to the toll amount, for all tolls that are electronically processed by the Toll Guard system.
  • Toll roads without the capability of receiving electronic Toll Guard payments will be assessed a $25 processing fee per toll, in addition to the toll amount.
• Driving violations (e.g. red light, speed infractions, parking violations, etc.) will be assessed a $25 processing fee per incident, in addition to the violation amount.

Note: If you choose not to equip your vehicle with a transponder, the transponder is not functioning correctly, or the transponder account is not properly set up and Toll Guard processes the payment, you will be charged the toll amount, any penalty, and the corresponding processing fee per toll.

Useful Links
Canada 407ETR	Metropolis Payments
Central Florida Expressway	MI Court Case Lookup
Cline Ave Bridge	NJ EZPASS
Detroit Parking	NTTA Customer Service Center
E-Z Pass - Ohio Turnpike	NY Department of Finance
Florida SunPass: Toll Enforcement Invoice	Pennsylvania Turnpike
Illinois Turnpike	RiverLink

BILLING INFORMATION

• You will be pre-notified by Element via email of the tolls paid on your behalf that will be deducted from your pension/EFT at a future billing cycle.
• You will receive an additional email from Company Vehicle Operations when the deduction is going to occur and the total amount you will be charged (toll charges and processing fees).
• If Element does not obtain your toll, parking or moving violation, Stellantis will receive a paper invoice.
  • A copy of the invoice will be emailed to you and there is a 30-day grace period to pay the assessed fees.
  • Invoice due dates may be due before the 30-day grace period.
  • If the invoice is not paid within the 30-day grace period and proof of payment is not provided, the Tolls and Violations Department will pay the invoice on your behalf and you will charged a $35 administrative fee.

Note: As stated in the Lease Agreement, Stellantis is authorized to deduct any charges for unpaid tolls and violations including penalties or any other charges that are assessed.

	June 2025 Newsletter
	March 2025 Newsletter

As part of our commitment to safe driving, and as an enhancement to our risk management initiatives, we are pleased to offer an online educational training program focused on preventable accident claims. The program is designed to improve driving skills, increase safety on the road and reduce the frequency of preventable accident claims.  Additional benefits include reducing risk, liability and financial cost to the Company, which in turn helps us continue to offer the Lease Program at affordable rates to our participants.

The program will focus on preventable accident claims by the custodian over a rolling two-year period.  Preventable accident claims are claims where our driver is considered "at-fault" (for example: rear-ending another driver, or any other collision caused by our driver). Training modules will be administered by our automated Motor Vehicle (MVR) vendor, Element DriverServices. Custodians will receive an email with instructions to access the training when applicable.

The training modules provide drivers with tools to improve safe driving skills and are designed to be quick, easy and impactful. Each module takes less than 10 minutes to complete.

In addition, these training modules are a great way for experienced drivers to brush up on some basic, yet critical, driving skills - and they are an excellent way to provide new drivers with some additional tools to be safer on the road.

If you would like to request access to any of the available training modules, please email us at cocarrvbd@stellantis.com and let us know what module(s) you'd like to take. We will assign the requested module(s) to your profile in DriverCare for you to access as well as share with your dependent drivers. Modules are available for viewing for 30 days after initially completed.

The following modules are currently available upon request:

• Avoiding Collisions - Parking Lots
• Avoiding Collisions While Changing Lanes
• Avoiding Collisions at Intersections
• Avoiding Distracted Driving
• Managing Your Time and Speed
• One Second Advantage
• Preventing Rear-End Collisions

Please watch for additional modules to be added in the future.

Contact list here.....

TIRE MAINENANCE

The participant is required to ensure that tires are maintained, vehicle front-end is properly aligned, and wheels are balanced.

Tires must be replaced when any of the following apply:

• Tires show a 'wear bar' across the tread
• Tires with tread 4/32" depth or less
• Punctures in, or any damage to, the tire sidewall cannot be repaired and will require tire replacement. Any tire punctures in the tread ¼" to ½" away (inboard) from the sidewall require tire replacement.
• Tires are damaged and cannot be repaired to a safety standard (if a rim is also damaged at the same time as the tire, please file a damage claim with Element Claims before getting repairs - see Accident, Damage & Repairs page under the Accident, Damage and Theft tab for complete guidelines)

Replacement of tires for other than the above is not authorized. When possible, tires must be repaired not replaced.

Note: Replacement tires must be identical to the factory installed tire on the vehicle at delivery.

Tire Repair/Replacement Options

All tire repairs/replacements must be completed at a Stellantis franchised dealership or the PQRC (Product Quality Research Center) in Auburn Hills - see below for details.

1. STELLANTIS DEALERSHIPS
All franchised Stellantis dealerships may perform tire repairs and replacements.
Click here for detailed instructions. Stellantis franchised dealerships have access to this information via DealerConnect under topic: Mopar Field Operations. You may also print this documentation to take with you to the dealership if needed.

2. PQRC (PRODUCT QUALITY RESEARCH CENTER)
By appointment only: 248-451-5664 or 248-451-5626

Note: The Tire Repair/Replacement process cannot be used to replace stolen tires. Refer to the 'Stolen Vehicles & Equipment' section of the Accident, Damage and Theft tab.

After Hours/Emergencies Only

For after hour situations or emergencies only, you may go to an independent facility.

Note: Replacement tires must be identical to the factory installed tire on the vehicle at delivery. If the exact type is not available, use the tire recommended by the manufacturer (i.e. same size etc. See vehicle manual for specifications).

Eligible repair/replacement expenses can be submitted for reimbursement - please see the Billing and Reimbursement tab on this website for detailed instructions.

 

VEHICLE ALTERATIONS

Approval Process

All upgrades, modifications or additions to any company owned vehicle must be requested by submitting the Vehicle Modification Request form and approved in writing by Company Vehicle Operations before any upgrade, modification or addition can be performed.

To submit your vehicle modification request, go to the Bulletins and Forms tab.

Note: Any approved item must be a Mopar component and must be installed by a Stellantis franchised dealership. The costs associated with the purchase and installation of equipment is not reimbursable and will not be refunded.

Examples of items that may be approved include (but are not limited to):

• trailer hitches
• running boards
• window tinting
• wheel locks

Examples of items that cannot be approved include (but are not limited to):

• radios
• remote start
• security systems
• decals
• suspension lifts
• oversized wheels/tires
• custom paint
• Any aftermarket non-Mopar equipment (including 5th wheel trailer hitches)

Participants may be responsible for up to 100% of repairs if they are due to negligence or if modifications were not approved by Company Vehicle Operations. Examples of negligence include, but are not limited to, interior or exterior damage that is caused by the custodian, or any driver or occupant of the vehicle, such as spills, upholstery tears or burns, wrong fuel used in vehicle, damage from ice scraping, pet damage, cracked or damaged radio screens, damage caused by loading, unloading or transporting cargo, improperly secured tonneau covers etc.

Vehicle Turn-In

Some approved accessory equipment must remain on the vehicle at the time of turn-in. Some examples include (but are not limited to):

• running boards
• wheel locks
• anything that requires drilling into the vehicle body or certain electrical wiring modifications

Some items may be removed from the vehicle at the time of turn-in. Some examples include (but are not limited to):

• bicycle racks
• wheel covers
• trailer hitches -can be removed if it is a simple bolt-on hitch. If the hitch installation modified the vehicle body in any way (ie. cutting of fascia), the hitch must remain on the vehicle or be repaired to be restored to original OEM condition. If the vehicles wiring harness was modified in any way other than recommended practices (ie. cutting wires, splicing, non-standard connections), the wiring harness must be restored to the original OEM condition.

If equipment is removed, the vehicle must be restored to its original condition. The cost associated with removal of approved equipment is not reimbursable and will not be refunded.

Company Vehicle Operations will inform you at the time of approval whether the equipment must remain on the vehicle at turn-in or if you have the option of removing it prior to turn-in.

Note: Participants may be responsible for up to 100% of the repairs if they are due to negligence or if modifications were not approved in advance by the Company Vehicle Operations Group.

Vehicle Modifications for Individuals with Disabilities

For requests for installation of adaptive equipment or technology or other vehicle modifications for individuals with disabilities, please see the Adaptive Equipment Conversion form under Bulletins and Forms. Participants are required to submit the completed request, a doctor's prescription and a written estimate from the conversion company. The request will be reviewed and the participant will be contacted with the final determination.

Air Bag On/Off Switch Policy

Stellantis discourages the installation of air bag on/off switches in lieu of proper seating and seat belt use. Air bag on/off switches may be installed in a Stellantis owned vehicle only under the following circumstances:

• Eligible Vehicles:
  • The vehicle is a designated test vehicle and the installation is done under an approved testing program, or
  • The participant may petition the National Highway Traffic Safety Administration ('NHTSA') for authorization. The applicant for authorization is required to read the NHTSA booklet, "Air Bags & On-Off Switches —Information for an Informed Decision" prior to petitioning. If authorization is received, the participant may have an air bag switch installed for the position(s), which have been authorized.
• Stellantis Company Vehicle Operations must be advised in writing of all air bag on/off switch installations immediately. Participants must forward:
  • Copy of NHTSA authorization for that vehicle
  • Copy of installation receipt describing type of switch installed
• All installations must be made at a Stellantis franchised dealership or a Stellantis location test or service facility and use only approved Mopar parts.
• Costs associated with the installation of the on/off switch are the responsibility of the participant.

Air Bag Deactivation

Air bag deactivation is defined as the modification of the air bag module or other components to prevent the air bag's operation by any means other than an approved air bag on/off switch.

Notification must be made to Company Vehicle Operations whenever an air bag is deactivated.

Any vehicle that has had the air bags deactivated must have the air bags reactivated prior to sale and a disclosure notice provided that states the air bags have been deactivated and have been reactivated. Company Vehicle Operations must be provided a certification of the reactivation by the vehicle custodian.

 

Cross Country Automotive Service (CCAS) has been the administrator of the Stellantis Roadside Assistance for our retail customers for over 20 years. They will offer best-in-class customer service to our Company Vehicle Operations drivers and place high emphasis on customer satisfaction and first call resolution.

24/7 Assistance: 866-864-7684

Elements of our 24 Hour Roadside Assistance include:

• Automatic enrollment and no requirement for a membership card or number
• Towing to the nearest Stellantis dealer within 100 miles
• Battery Jump
• Emergency Fuel Delivery
• Emergency Lock Out
• Flat Tire Assistance

Plus travel interruption assistance up to $1,000 for food, lodging or alternate transportation that is necessary as a result of the disablement. See below for more details.

The Roadside Assistance includes Company Vehicle Operations Roadside Assistance program benefits are as follows:

• 24 Hour Toll Free Stellantis Company Vehicle Operations Assistance Line: 866-864-7684-fully staffed and operational 24/7, this line will be answered by CCAS trained roadside assistance agents who will be familiar with the coverage benefits of the program.
  
  
• Towing Coverage and Dispatch: in the event of a mechanical breakdown or accident, this benefit will provide towing to the nearest Stellantis dealer at no cost. Drivers will no longer be subject to a limitation of covered miles. Please note that with Fiat vehicles, given the limited number of dealerships, if an extreme long distance tow is required, CCAS will work with the driver to provide the most practical arrangement.
  
  
• Battery Jump: In the event there is a need for a battery boost, the driver will simply call the toll free Company Vehicle Operations Assistance Line and the CCAS agent will dispatch a service to get them going quickly. Service will be covered up to $100 per event.
  
  
• Emergency Fuel Delivery: Should the covered vehicle run out of fuel while on the road, CCAS will dispatch a provider with fuel (2 gallons typically) to get the vehicle to a nearby gas station. Service delivery will be covered up to $100 per event.
  
  
• Emergency Lock Out Assistance: Should the eligible motorist accidentally lock the keys inside the vehicle or trunk, CCAS will dispatch a qualified locksmith service to open the vehicle and allow them to be retrieved. If keys are lost, and no other practical means of replacement is available (such as dealer programmed key and combined key and fob units), CCAS will arrange to transport the vehicle to the nearest dealer to allow for such a replacement to be made and programmed. This service will be covered up to $100 per incident. (The cost of the key however is not covered).
  
  
• Flat Tire Assistance: In the event of a flat tire situation, the agent will dispatch a provider to the vehicle to change the tire with a good spare. In the event there is not a good spare, or if the inflator kit on non-spare equipped vehicles does not correct the deflated tire, CCAS will transport the vehicle to the nearest dealer or tire store. This service will be covered up to $100 per event.
  
  
• Travel Interruption Expense Assistance: We recognize that Company Vehicle Operations participants often use their company vehicle to travel on long trips or vacations. In the event an unforeseen warranty related mechanical disablement occurs that requires overnight repairs, or in the event of an accident that renders the vehicle inoperable while traveling more than 150 miles from home, the program will provide reimbursement of up to $1,000 for food, lodging or alternate transportation that is necessary as a result of the disablement. To file a claim for travel interruption reimbursement, please send your name, address, copies of expense receipts and repair order or accident report, and Vehicle Identification Number to:
  
  

  Stellantis Company Vehicle Operations
  Roadside Assistance Program
  PO Box 9145
  Medford, MA 02155
  Or
  Click here to submit online.

All maintenance and repairs completed on a company-owned vehicle must only be performed at the Product Quality Research Center (PQRC) or at a Stellantis franchised dealership or sublet facility (referred by a Stellantis Dealer) using only OEM parts. Do-it-yourself maintenance/repairs or maintenance/repairs performed at an independent repair facility (including, but not limited to, any plant, corporate facility or supplier that manufactures vehicles or parts or warehouses parts) are not authorized. Any cost associated with unauthorized maintenance and repairs will not be reimbursed. Any damage costs resulting from an unauthorized repair are the responsibility of the participant.

Note: Service or maintenance on an Alfa Romeo vehicle is required to be completed at an Alfa Romeo dealership. Service or maintenance on a Fiat vehicle is required to be completed at a Fiat dealership. A Chrysler/Dodge/Jeep/Ram dealership cannot complete any service or maintenance on an Alfa Romeo or Fiat vehicle.

Participants may be responsible for up to 100% of repairs if they are due to negligence or if modifications were not approved by Company Vehicle Operations. Examples of negligence include, but are not limited to, interior or exterior damage that is caused by the custodian, or any driver or occupant of the vehicle, such as spills, upholstery tears or burns, wrong fuel used in vehicle, damage from ice scraping, pet damage, cracked or damaged radio screens, damage caused by loading, unloading or transporting cargo etc.

PRODUCT QUALITY RESEARCH CENTER (PQRC)

Your lease vehicle provides valuable information to Stellantis for product improvement and warranty reduction. PQRC Engineers provide issue awareness and root cause definition from your vehicle repair. Your participation is vital in the efforts to improve product quality and customer satisfaction with our products.

Your lease vehicle will be serviced and maintained in a state of the art facility by ASE certified technicians. Our facility not only provides you with expert technical service, but on-site engineers to identify product issues and reduce resolution time.

• We do all warranty repairs and scheduled maintenance on lease vehicles EXCEPT the following:
• All paint, sheet metal (body), and accidental damage (if body and paint repair are required).

• You can schedule oil changes and repairs by calling 248-451-5664 or 248-451-5674.

• Recommended tips for ease of service:
• Arrive at your scheduled time, refrain from adding issues at time of arrival, leave a number where you can be reached, be detailed when describing your vehicle issue, notify advisor if you do not want a car wash.

• Hours of Operations: M-F, 7AM-3:45PM.

Participants who fail to maintain and/or repair lease vehicles in accordance with program policies will be responsible for costs to return the vehicle to acceptable conditions and may lose their eligibility to participate in this program.

VEHICLE MAINTENANCE

Oil Change Intervals

Oil changes at PQRC (Product Quality Research Center) are performed per the corporate guidelines according to released service information. Oil change intervals are dictated by the AOCI (Automatic Oil Change Indicator) in the vehicle. If, in the event the AOCI does not indicate an ‘oil change due’, then the custodian changes the oil at 10,000 miles (+/-500 miles) for non-SRT engines, or for SRT, 6,000 miles (+/-300 miles).

Note: 2017 and later vehicles will have a “Percentage of Oil Life” (POL) indicator as part of the Electronic Vehicle Information Center (EVIC). The POL is to be used as an indicator for engine oil useful life, and a precursor to vehicle maintenance. In all instances, oil changes should be performed when the AOCI (Automatic Oil Change Indicator) notifies the driver as outlined below or when the specific criteria listed is met. Always refer to the vehicle owner’s manual for the latest maintenance information.

All vehicles (unless noted below) are equipped with an engine oil change indicator system. The “Oil Change Required” message will display in the Instrument Cluster for five seconds after a single chime has sounded, to indicate the next scheduled oil change interval. The message will continue to display each time the ignition cycled to the ON/RUN position until the oil is changed, and the system is reset. The engine oil change indicator system is duty cycle based, which means the engine oil change interval may fluctuate, dependent upon personal driving style.

Oil grade and type is strictly adhered to at PQRC. If any questions arise as to the type and viscosity of oil used, PQRC staff will always defer to the recommended type on the engine oil cap and/or the latest released service information.

Below are the recommended oil change intervals as well as the guidelines as described in the service manuals for Model Years 2017 through 2026:

• 2017 - 2026 MODEL YEAR VEHICLES (NAFTA - NON SRT ONLY) : Oil change based on the AOCI (Automatic Oil Change Indicator). Mileage intervals are variable between 3,500 miles and 10,000 miles or sooner if the vehicle has idled excessively. AOCI will notify driver up to 500 miles before the ‘change oil now’ message appears. Note: Some vehicles may have an indicator light and will illuminate up to 500 miles before oil change is required. Under no circumstances should oil change intervals exceed 10,000 miles (16,000 km) or 12 months, whichever occurs first. Note that some vehicles may have an ‘oil life indicator’ that will count down the percentage of “oil life”. Participants should refer to this as a precursor to required oil changes.
  
  
• 2017 - 2026 MODEL YEAR VEHICLES (NAFTA - PHEV) : Oil change is based on the AOCI (Automatic Oil Change Indicator). The AOCI may also notify the driver sooner if the engine has been idled excessively. Under no circumstances should oil change intervals exceed 12 months or 350 hours. Note that PHEV vehicles have an ‘oil life indicator’ that will count down the percentage of “oil life”. Participants should refer to this as a precursor to required oil changes..
  
  
• 2017 - 2026 MODEL YEAR VEHICLES (NAFTA - SRT ONLY) : Oil change based on the AOCI (Automatic Oil Change Indicator). Mileage intervals are variable between 3,000 miles and 6,000 miles or sooner if the vehicle has idled excessively. AOCI will notify driver up to 500 miles before the ‘change oil now’ message appears. Note: Some vehicles may have an indicator light and will illuminate before an oil change is required. Under no circumstances should oil change intervals exceed 6,000 miles (10,000 km) or 6 months, whichever occurs first. Note that some vehicles may have an ‘oil life indicator’ that will count down the percentage of “oil life”. Participants should refer to this as a precursor to required oil changes.
  
  
• 2017 - 2026 NAFTA (HEAVY DUTY TRUCKS: 2500 & 3500 6.7L CUMMINS DIESEL ONLY) : Oil change based on the AOCI (Automatic Oil Change Indicator). AOCI will notify the driver up to 500 miles before the 'change oil now' message appears. Under no circumstances should oil change intervals exceed 15,000 miles (24,000 km), 12 months or 500 hours, whichever occurs first.
  
  
• 2017 - 2026 NORTH AMERICA (HEAVY DUTY TRUCKS: 2500 & 3500 5.7L & 6.4L GAS ENGINES ONLY) : Oil change based on the AOCI (Automatic Oil Change Indicator). Mileage intervals are variable between 4,000 and 8,000 miles or sooner if the vehicle has idled excessively. AOCI will notify the driver up to 500 miles before the ‘change oil now’ message appears. Under no circumstances should oil change intervals exceed 8,000 miles (13,000 km), 12 months or 350 hours of engine run time, whichever comes first. Vehicles that are driven regularly off road or in dusty conditions should have oil and filter changed at 4,000 miles regardless of the messages.
  
  

 

Glass repair and replacement on all Company-owned vehicles MUST be performed by Safelite, regardless of where the participant resides.

• Safelite offers call center assistance or online scheduling 24 hours a day / 7 days a week.
• Safelite technicians perform glass repair or replacement at your preferred location (work, home etc.) within 48 hours of scheduling. Dedicated technicians will have access to Stellantis parking areas and corporate parking garage locations in Auburn Hills.
• Using the online scheduler, participants can schedule their appointment for a time and location that is convenient for them. The appointment reminder will include a photo and profile of the technician scheduled to perform the service.

WINDSHIELDS

Important Information

• Windshield damage that impacts the visibility of the driver regardless of the severity of the damage MUST be repaired or replaced.
• If a windshield is damaged or broken as part of a collision or vandalism, a damage claim should be filed with Element Claims - see the Accident, Damage & Theft tab for details. Glass replacement, when part of a collision or vandalism repair, is included in the damage appraisal and will be paid directly to the dealership as part of the collision or vandalism repair.

Single Chip

• Windshields with only a single chip and no evidence of further cracking do not need to be repaired or replaced (unless the visibility of the driver is impacted, or the chip exceeds the Company Vehicle Operations Wear Square).

Multiple Chips, Bullseyes or Cracks

• Windshields with multiple chips, multiple bullseyes, any chip with evidence of further cracking or a chip that exceeds the Company Vehicle Operations Wear Square MUST be repaired or replaced.

Collision or Vandalism

• When any glass is damaged or broken as part of a collision or vandalism, a damage claim should be filed with Element Claims and a police report provided- see the Accident, Damage & Theft tab for details. Glass repair or replacement, when part of a collision or vandalism repair, is included in the damage appraisal and will be paid directly to the dealership as part of the collision or vandalism repair.
• If there is only glass damage (excluding sunroof- as it requires a damage claim) and no other vehicle damage or stolen equipment, contact Safelite for repair or replacement.

OTHER GLASS

Sunroof:

• For any glass damage to the sunroof, a damage claim must be filed with Element Claims.

Rear Window or Driver/Passenger Window:

• For any glass damage to the rear window or driver/passenger window(s), contact Safelite unless it was due to collision or vandalism which requires a damage claim.

Note: For loaner vehicles, email Company Vehicle Operations for assistance with glass repair or replacement.

Call Safelite: 888-393-1667 (24 hours a day / 7 days a week) - Stellantis Account #: 451159
Safelite Online Scheduler: Click here - have CID on hand

 

RATES AND BILLING

The rates used for calculating monthly lease and insurance amounts are reviewed, approved and published periodically by the Company Vehicle Operations Committee. The lease and insurance payment will commence on the day the participant takes delivery of the vehicle. The charges will be prorated during the first and last months of the lease. Note: Vehicles are delivered with a partial tank of fuel or battery charge (BEV models). Participants will be charged a one-time fuel/battery charge fee of $35.00.

Pension Deduction Detail

On your pension statement, you will see a charge of $140 per month for insurance, which will appear as “Lease Vehicle Insurance.” The charge for insurance reflects the current average insurance cost per vehicle to the company. The remaining charge for the lease vehicle will appear as “Lease Vehicle Rent.” For example, if your current monthly lease vehicle payment is $500, you will see $140 listed as “Lease Vehicle Insurance” and $360 listed as “Lease Vehicle Rent” for the same total lease payment of $500. There is one deduction for the total lease payment amount of $500.

Note: The maximum deduction amount per month is $3,000.

A Lease Vehicle Receipt & Disclosure Form (LVR) activates and/or deactivates the lease vehicle and insurance payment. Deductions are taken monthly from the available pension or EFT account. The monthly deduction is based on a 30-day month. Any LVR processed after the pension/EFT cut-off date will not be reflected in the monthly deduction until the following month.

Whenever deductions cannot be made from the pension check, the participant must provide their financial institution’s account information to Company Vehicle Operations so that payments may be taken from a designated electronic funds transfer (EFT) account. The deduction from your bank account is taken on the 15th of each month and is for the usage of the vehicle in the prior month.

If the lease and insurance payment is not taken from pension/EFT, it will be deducted from the following month's pension/EFT in addition to the regular monthly payments. If an additional deduction is not possible, the participant is responsible for paying any invoice that is issued. Payment is due immediately upon receipt of the invoice.

Participants will sign a (Lease Agreement and Payroll Deduction Authorization Form) permitting Stellantis to deduct from the participant's pension/EFT the amount of the monthly lease and insurance charges payable for the use of vehicle(s) and equipment and any other charges for damage or missing equipment assessed under the terms of the Program.

Monthly lease and insurance charges will continue for vehicles being repaired regardless of the duration of repairs.

Monthly lease and insurance charges will continue for stolen or totaled vehicles until the file is closed allowing the vehicles to be removed from service and/or a replacement vehicle (if possible) has been delivered. The charges will be prorated once the vehicle has been removed from service.

Click here for an example

REIMBURSEMENT POLICY AND INSTRUCTIONS

Participants seeking reimbursement for eligible items must submit a completed Retiree Lease Reimbursement Form (found under the Bulletins and Forms tab) and receipt(s) within six months from the date on the receipt to be considered for payment.

For rental vehicle reimbursement requests (for those outside of Southeast Michigan), please include a copy of the final work order for the repairs completed to the lease vehicle. For expedited service, please submit your reimbursement request via email*. Reimbursement requests that do not include the required information will not be processed and will be returned to the participant.

Review the complete list of reimbursable/non-reimbursable expenses below before submitting for reimbursement.

For all requests, the preferred method of submission is through email to cocars@stellantis.com.

• Alternatively, you may mail the completed form and receipt(s) to the address listed on the Reimbursement Form, however, postal delivery will delay receipt and processing.

After the reimbursement request is submitted:

1. An email confirmation will be sent to confirm we received your reimbursement request.
2. Review and processing takes 8 weeks on average. If any items are missing from the submission or need clarification, you will be sent an email for a response in writing (required for audit purposes). If any items are missing from the submission or need clarification, you will be sent an email for a response in writing (required for audit purposes).
3. Once the request has been fully reviewed and processed, you will receive an email stating that your request has been approved or denied. For approved reimbursements, it will take on average 4-6 weeks for a check to be processed and mailed.
4. If the check is not received after 6 weeks, send an email to cocars@stellantis.com.

Note: We are unable to provide status updates on submissions due to the high volume of reimbursement requests.

REIMBURSABLE ITEMS

• Replacing Stolen Equipment: Reimbursement requests for replacing stolen equipment must include a police report number, jurisdiction (city) where the theft occurred and the name of the police agency that took the report. Note: a claim may be filed as an alternative so that an out of pocket expense and reimbursement are not necessary. If any body damage occurred during the theft, a claim MUST be filed.
  
  
  • Radios: When replacing a stolen radio, it must be identical to the original equipment. If body damage also occurred, a claim must be filed.
    
    
  • Stolen Tires: The Tire Replacement program cannot be utilized when replacing stolen tires. Replacement tires must be identical to the factory installed tire on the vehicle at delivery. If the exact type is not available, use the tire recommended by the manufacturer (i.e. same size etc. See vehicle manual for specifications). If body damage also occurred, a claim must be filed.
    
    
  • Rims/Wheels: Stolen rims/wheels must be replaced through a local Stellantis franchised dealership. If body damage also occurred, a claim must be filed.

• Replacement of Non-Warranty Equipment: When replacing non-warranty equipment through a participating Stellantis franchised dealership on a company-owned vehicle with Mopar parts, an employee discount should be given, and the participant should contact Mopar for details. The participant is responsible for payment and should submit for reimbursement.

• Rental Vehicles: Participants may seek reimbursement up to $35/day, for a maximum of $350 per occurrence, if their company vehicle is out of service for 3 or more days.

• Safety Related Items: Headlights, taillights, rear view mirrors, side view mirrors and other safety related items should be repaired or replaced immediately. A damage claim estimate is NOT required for their replacement.

• Tire Repairs/Replacement: Only when tires meet the repair or replacement guidelines and an approved facility was not available. See Tires page for complete details on tire repairs/replacement.

NON-REIMBURSABLE ITEMS

• Expenses for body damage repairs, without a Stellantis Company claim estimate.
• Normal wear and tear items such as small scratches, ding marks, etc.
• Routine scheduled maintenance when performed outside of the time and/or mileage interval.
• Do it yourself repairs such as oil changes, tune ups, brake jobs, etc.
• Repairs done at an independent facility (non-Stellantis franchised dealership).
• Repairing interior damage to a lease vehicle not caused by a collision, accident or vandalism.
• Repairs resulting from acts of abuse.
• Damage caused by off-roading (e.g. off-road trails, four-wheeling, mudding, racing, etc.).
• Damage caused by an improperly secured tonneau cover.
• Towing, impound and/or storage fees if vehicle is impounded for any reason prohibited by the Company Vehicle Operations Terms and Conditions (including but not limited to: alcohol or drug-related incident, unlicensed driver, parking violations, moving violations, accident or damage caused by a prohibited activity, etc.).
• Touch up paint, vehicle detailing, car washes.
• Upgrades or modification for non-factory installed equipment (trailer hitches, running boards, unique wheel covers/wheels).
• Additional levels of fluids, solvents, dry gas and anti-freeze.
• Expense resulting from the use of the wrong fuel (e.g. diesel or alternate fuels).
• Cost to replace lost or damaged, keys, keyless remote entry fobs and their batteries.
• Vehicle lock outs.
• Personal items lost or stolen from any vehicle or damaged as the result of an accident.
• Collision damage waiver expense.
• Expenses including meals, lodging, alternative transportation (e.g. cabs, airfare, etc.) and telephone calls resulting from a lease vehicle breakdown.
• All costs associated with obtaining reports or records (police reports, driver history records, etc.).
• The cost of by-passing smog test versus having the test performed in states that offer the option.
• The cost of replacing damaged, lost or stolen license plates and tabs.
• The cost incurred for obtaining duplicate titles and/or registrations.
• Mail/postage of any kind.
• Gas/fuel or battery charge.
• Parking fines, tolls or moving violations.
• Repairs due to repetitive carelessness (e.g. side view mirrors, broken headlights).
• Dealer administrative/ documentation fees.
• Tires repairable or replaceable under the Tire Replacement Program.

 

EXAMPLE CALCULATION OF LEASE AND INSURANCE PAYMENT ADJUSTMENTS

Note: Calculations are based on a 30-day month regardless of the number of actual days in the month. Pension 'cut-off date' is usually the second Wednesday of each month.

EXAMPLE I

Vehicle exchange occurring on May 5 (before cut-off date):

• Turn in vehicle lease and insurance rate is $300
• Replacement vehicle lease and insurance rate is $325

Turn-in vehicle usage was for 5 days in May.
$300 / 30 days = $10 per day X 5 days = $50 cost to lessee

Replacement vehicle usage was 25 days in May.
$325 / 30 days = $10.83 per day X 25 days = $270.83 cost to lessee

Lease and insurance deduction for May 31 pension/EFT is $50 + $270.83 = $320.83.

EXAMPLE II

Vehicle exchange occurring May 22 (after cut-off date):

• Monthly lease and insurance rate of vehicle turned in is $270
• Monthly lease and insurance rate of replacement vehicle is $330

Because paperwork was received after the pension cut-off date, the May lease and insurance deduction is $270.

In June, the deduction will take into account the transaction as follows:

Vehicle turned in will be adjusted for eight days in May.
$270/30 days = $9/day X 8 days usage = $72 credit to the lessee
Replacement lease and insurance charge is calculated for part of May and all of June, as follows:

Replacement vehicle usage was 8 days in May (May 22 - May 30).
$330 / 30 days = $11 per day X 8 days = $88 cost to lessee

Lease and insurance deduction for June 30th pension/EFT is as follows:
Total deduction for June = $88 + $330 = $418
Total credit for May in June = $72

 

VEHICLE DAMAGE REPAIR POLICY

Any repairs completed on a Company-owned vehicle must be performed at a Stellantis franchised dealership or sublet facility (referred by a Stellantis dealership) and must use OEM parts.

Federal and many State laws require Stellantis to provide complete disclosure of all body damage repairs when a Company-owned vehicle is sold.

The following procedure must be followed anywhere in the United States, District of Columbia or Canada to ensure compliance with the disclosure requirement.

• Contact Element Claims at 800-313-7448 for all claims and damage appraisals including vehicles towed or impounded due to collision.
• A vehicle damage claim number must be obtained.
• An authorized damage appraisal must be completed before any repairs are started on a Company-owned vehicle.

Note: If you are away home from (i.e. traveling, on vacation, etc.) and the vehicle requires repair, you are responsible for picking up the repaired vehicle from the dealership, regardless of the dealership's location to your home address.

Participants may be responsible for up to 100% of repairs if they are due to negligence or if modifications were not approved by Company Vehicle Operations. Examples of negligence include, but are not limited to, interior or exterior damage that is caused by the custodian, or any driver or occupant of the vehicle, such as spills, upholstery tears or burns, wrong fuel used in vehicle, damage from ice scraping, pet damage, cracked or damaged radio screens, damage caused by loading, unloading or transporting cargo, improperly secured tonneau covers etc.

In addition, repairs performed by an independent facility are not authorized and are not reimbursable. Any damage costs resulting from an unauthorized repair at an independent facility are the responsibility of the participant.

Personal property that is damaged as a result of an accident is not covered or reimbursable.

ACCIDENT/DAMAGE REPORTING

If your Company-owned vehicle has been damaged, involved in an accident or towed/impounded due to an accident, follow these steps:

• Get help for the injured.
• File a police report. When reporting to police, follow the laws of the state in which the accident occurred.
• Complete all the information requested on the Accident/Damage Report Form (see link below) before leaving the scene of the accident. Keep a copy for your records.
• Call Element Claims at 800-313-7448 with the completed information as soon as possible after the accident. Experienced claims specialists are available 24 hours-a-day, 7 days-a-week. Identify yourself as an employee of Stellantis.
• Call Gallagher Bassett Services, Inc. at 866-850-1933 or 248-452-6050 with injury related questions, or questions concerning damage to a vehicle or property owned by third party.
• Comply with all Stellantis accident and fleet procedures.
• All vehicle repairs and paperwork must be completed by an authorized Stellantis franchised dealership.

Click here for the complete Accident Reporting Kit and Accident/Damage Report Form.

VEHICLE DAMAGE APPRASIAL POLICY/PROCEDURE

A Element Claims representative will assign a vehicle damage claim number and coordinate with a Stellantis franchised dealership for initial damage inspection as well as manage the subsequent claim/repair process.

The following items do not require a vehicle damage estimate:

• Safety related repairs (headlights, taillights, rear view mirrors, side view mirrors and other safety related items) must be completed immediately and do not require an appraisal. In the event a Stellantis franchised dealership is not available, the repairs should be performed by a licensed repair facility, paid for by the participant and reimbursement requested.
• Tires - see Tire page under Maintenance, Modifications & Roadside tab for details.
• Wheel alignments.
• Windshield glass replacement if there is no body damage (if there is body damage, a claim must be filed). See Glass page under Maintenance, Modification & Roadside tab for details.
• Stolen radios and equipment as long as no body damaged occurred (see section on Stolen Equipment).

OTHER DAMAGES/REPAIRS

Body Damage: any damage exceeding the standards of the Company Vehicle Operations Wear Square, click here to view, are required to have an accident claim filed and a repair estimate obtained from a franchised dealer. The Wear Square is a tool to measure any damage to the vehicle as well as tire tread depth in order to determine if repairs or tire replacement are necessary.

If body damage is under $1,000, repairs should not be made unless the damage significantly detracts from the vehicle’s appearance or if it impacts the safety or the structural integrity of the vehicle (approval is required from Company Vehicle Operations for repairs under $1,000 prior to repairs being performed). Please retain the repair estimate for body damage under $1,000 that is not repaired as it will be required at the time of the vehicle turn-in. If the estimate is $1,000 or more, the claim must be approved by Element Claims before any repairs are started.

Rims/Wheels: a claim must be filed for a damaged rim/wheel to be repaired or replaced. If a tire and rim are both damaged at the same time (ie. pothole damage), a claim should be filed with Element Claims for both items together. A scratched rim may not be covered depending on the severity of the scratches or damage, a claim should be filed for an appraisal.

VEHICLE VANDALISM

Any vehicle damage due to vandalism requires a damage claim to be made with Element Claims. A police report should be filed and will be required for the claim.

Body Damage

Any body damage (sheet metal) resulting from vandalism must be appraised and repaired in accordance with the Vehicle Damage Appraisal Policy. A courtesy estimate can be obtained at any Stellantis franchised dealership and if the estimate is under $1,000, no repairs should be made. If the estimate is $1,000 or more, a claim should be filed before any repairs are started (a police report must be provided).

Glass Damage

When any glass is damaged or broken, a damage claim should be filed with Element Claims and a police report provided. Glass repair or replacement, when part of a vandalism repair, is included in the damage appraisal and will be paid directly to the dealership as part of the vandalism repair.

Stolen Equipment/Vandalism

If equipment is stolen or vandalized, then the vehicle must be inspected and repaired in accordance with the Vehicle Damage Appraisal Policy. A claim should be filed and a police report provided. Replacement of Original Equipment by Manufacturer (OEM) must be performed at a Stellantis franchised dealership.

Personal Property

Stellantis is not responsible for the theft or vandalism of personal property in Lease vehicles. Participants should report this type of loss through their personal insurance company.

HAIL OR SALT WATER DAMAGE

It is the policy of Stellantis NOT to repair vehicle body damage (excluding glass replacement) due to hail or salt water damage.

However, all hail damaged vehicles must be inspected in order for the extent of the damage to be disclosed upon turn-in of the vehicle. Participants must follow the Vehicle Damage Appraisal Policy. This damage appraisal must be retained in the glove compartment of the vehicle.

Vehicles which sustain severe damage caused by hail or salt water, may be replaced by ordering a new vehicle. The participant must request this replacement by contacting Company Vehicle Operations after the appraisal is completed.

INVESTIGATIONS AND LEGAL PROCEEDINGS

All participants and Permittees of lease vehicles must cooperate fully in the Company's investigation into accidents and damage to Company-owned vehicles. In the event that a Company-owned vehicle is stolen, vandalized, or otherwise sustains damage, including damage arising out of alleged criminal or civil wrongdoing, the participant and Permittee of the vehicle must cooperate with government authorities and Stellantis by signing and filing criminal complaints, participating as witnesses, and taking such other reasonable and necessary action as may be requested.

Reminder: It is the participant's responsibility to keep copies of any and all police and accident reports, damage appraisals and any other information considered pertinent to the accident and/or incident of loss.

LOANER/RENTAL POLICY DURING REPAIRS

Participants within the Southeastern Michigan area should contact the Loaner Department at the Lapeer Road Marshaling Center at 833-550-5783 to arrange for a loaner vehicle if the lease vehicle will be in for repairs for three days or more. Note: If any damage occurs to the loaner vehicle, follow the Vehicle Damage Appraisal Policy and contact the Loaner Department at the Lapeer Road Marshaling Center at 833-550-5783.

• Southeast Michigan includes Genesee, Lapeer, Livingston, Oakland, Macomb, Wayne and Washtenaw counties.

If you reside outside SE MI, there are two available options:

• Indiana Residents: You can obtain a loaner in the state of Indiana by emailing cvoadesa@stellantis.com. Please note, this option is only available in Indiana at this time and vehicle inventory is limited. Insurance is included with this option. If a local loaner is not available, please use Business Travel to obtain a rental loaner.
• Business Travel: Book a rental loaner using Business Travel's designated provider. You can contact them at 669-272-1325. Note: Loaner rentals outside of SE MI are permissible for drivers aged 18 and over. For younger drivers ineligible to rent on their own, the participant may rent a vehicle and provide the child with another household vehicle as alternate transportation.
  • Insurance is included in the Stellantis contracted rate when renting a vehicle through Business Travel's designated travel provider for loaner rentals. Be sure to state you are a participant of the Company Vehicle Program when calling.
  • When renting through Business Travel for yourself or an approved dependent driver, email Company Vehicle Operations at cocars@stellantis.com with the following information:
    • CID
    • Retiree First and Last Name
    • Dependent First and Last Name (if applicable)
    • Indicate who the rental is for
  • Once your request has been reviewed and verified, we will send you a validation letter via email. You or your dependent must provide the letter to the representative at the rental counter.

The participant may rent a vehicle the day the lease vehicle goes in for repair if they are aware that the lease vehicle will be out of service for three days or more.

The rate of reimbursement is $35 per day for a maximum of $350 per occurrence. The monthly lease vehicle payment will continue while the lease vehicle is out of service. If the vehicle is drivable, participants should not leave the vehicle at the dealership until parts have been ordered and received and the dealership is ready to complete repairs. Note: loaner rentals that are a compact size vehicle comply with the $35/day price range. Approval is required by Company Vehicle Operations by email if there is a special need for a larger vehicle.

If the repairs exceed 10 days or the maximum rental amount, contact the dealership to determine the reason. Contact Company Vehicle Operations for assistance in expediting repairs or if an extension on the rental will be needed. Note: you must contact Company Vehicle Operations by email to request an extension every 10 days if repairs are not complete.

TOTALED VEHICLES

If the authorized appraiser determines the vehicle a total lost he/she will notify the participant. The participant is to remove all personal property, the license plate, registration, insurance certificate and any other lease related documentation from the totaled vehicle. All but the insurance certificate should be returned to the Lapeer Road Marshaling Center at the address below. The insurance certificate should be transferred to the new vehicle.

Lapeer Road Marshaling Center
Stellantis
CIMS: 438-01-00
4300 S. Lapeer Road
Orion Twp., MI 48359
Phone: 833-550-5783

The participant is responsible for notifying Company Vehicle Operations of the totaled vehicle status by submitting a Interim Vehicle Form to Company Vehicle Operations which can be found on the Company Vehicle Operations website under the Forms tab. Allow 2-3 business days for processing.

Within Southeast Michigan

If the participant has obtained a loaner from the Lapeer Road Marshaling Center it must be returned at this time and an interim vehicle must be selected. The participant must retain the interim until a new vehicle has been ordered and delivered. Southeast Michigan counties include Genesee, Lapeer, Livingston, Oakland, Macomb, Wayne and Washtenaw.

Outside Southeast Michigan

Participants are to contact Company Vehicle Operations for assistance. Participants are to replace all totaled vehicles, to remain active in the lease vehicle program. A new order can only be placed if the corporation is still building vehicles.

TOTALED VEHICLES NOT BEING REPAIRED

Within Southeast Michigan AND Outside Southeast Michigan

Participants not replacing the totaled vehicle must submit a completed Vehicle Termination Form indicating the totaled status of the vehicle. The Vehicle Termination Form is found under the Bulletins and Forms tab.

The Vehicle Termination Form will discontinue the monthly lease payments from being deducted from the pension/EFT as of the date the vehicle was totaled. If a vehicle has already been ordered and the participant does not intend to take delivery, this should also be noted on the Vehicle Termination Form.

DEALER BILLING

The Stellantis franchised dealership must submit the repair order/invoice and appraisal to Company Vehicle Operations for payment at the following:

Fleet Operations - Vehicle Claims
Email: fcacocarclaims@stellantis.com

A credit for the amount of the repairs will be issued to the dealership's Dealer Billing Statement under Billing Code "0057".

THIRD PARTY CONTACTS

Any subsequent claims or contacts received by telephone or mail from a third party (individual, attorney or insurance company), must be referred or sent immediately to Gallagher Bassett Services, Inc. for handling and reply.

A participant or custodian is not authorized to settle a claim involving a Stellantis-owned vehicle.

 

SERVICE OF PROCESS

Participants served with papers in a lawsuit arising out of the use or operation of a Company-owned vehicle must follow the procedures listed below:

• Notify Gallagher Bassett Services, Inc. immediately by calling 248-475-0215.
  • Mail or fax all papers served, to Gallagher Bassett Services, Inc. within 24 hours after receiving them so that the necessary action can be taken to protect the interests of the participant and Stellantis.
  • Fax number is 248-475-0228.
• The following information should accompany the papers:
  • Date, hour and place served.
  • The manner of service (i.e., personally or by mail); if by mail, include the envelope in which the papers were served.
  • All correspondence relative to this section should be forwarded to the following address:

    Gallagher Bassett Services, Inc.
    P.O. Box 2934
    Clinton, IA 52733-2934

 

STOLEN VEHICLES

Participants must immediately conduct all of the following actions if their company vehicle is stolen:

1. Contact the police department in the jurisdiction (city) where the theft occurred AND obtain a copy of the police report (NOT just the report number).

2. Contact the Global Stellantis Security Operations Center (GSOC) at 248-576-8888 to report the vehicle theft. The participant must send a copy of the police report to the GSOC at GSOC@stellantis.com and to Company Vehicle Operations Claims at fcacocarclaims@stellantis.com.

3. Contact Element Claims at 800-313-7448 to file a claim to report the vehicle was stolen.

WITHIN SOUTHEAST MICHIGAN

Participants may contact the Lapeer Road Marshaling Center at 833-550-5783 to obtain a loaner vehicle. The police report number, jurisdiction (city) where the theft occurred and the name of the police agency that took the report must be provided in order to obtain a loaner.

• Southeast Michigan includes Genesee, Lapeer, Livingston, Oakland, Macomb, Wayne and Washtenaw counties.

If, after two weeks, the stolen vehicle has not been recovered, the participant must complete the Interim Vehicle Form (found under the Bulletins and Forms tab). This will allow the participant to obtain an interim vehicle from the Lapeer Road Marshaling Center. The stolen vehicle will be deactivated when the interim is delivered.

OUTSIDE SOUTHEASTERN MICHIGAN

Participants have two options:

• Indiana Residents: You can obtain a loaner in the state of Indiana by emailing cvoadesa@stellantis.com. Please note, this option is only available in Indiana at this time and vehicle inventory is limited. Insurance is included with this option. If a local loaner is not available, please use Business Travel to obtain a rental loaner.
• Business Travel: Book a rental loaner using Business Travel's designated provider. You can contact them at 669-272-1325. Note: Loaner rentals outside of Southeastern Michigan are permissible for drivers aged 18 and over. For younger drivers ineligible to rent on their own, the participant may rent a vehicle and provide the child with another household vehicle as alternate transportation.
  • Insurance is included in the Stellantis contracted rate when renting a vehicle through Business Travel's designated travel provider for loaner rentals. Be sure to state you are a participant of the Company Vehicle Program when calling.

The rate of reimbursement is $35 per day for a maximum of $350 per occurrence. The monthly lease vehicle payment will continue while the lease vehicle is out of service.

If, after two weeks, the stolen vehicle has not been recovered, the participant must complete the Outside of MI Interim Vehicle Form (found under the Bulletins and Forms tab) to obtain an interim vehicle. The stolen vehicle will be deactivated when the interim is delivered.

RECOVERED STOLEN VEHICLES

Once a stolen vehicle is recovered, the participant remains responsible for completing the following steps regardless of the amount of time that has elapsed since the vehicle was stolen:

• Obtain a copy of the amendment/supplement to the original police report from the recovering agency (i.e. police department) and forward to the Lapeer Road Marshaling Center to ensure the National Auto Theft Recovery Bureau Record is cleared.
• Notify Corporate Security and provide them with the recovery information and location of the vehicle.
• Make necessary arrangements for the vehicle's release, towing, repair or disposition through a Stellantis dealership.
• Contact Element Claims at 800-313-7448 (24/7) to make arrangements for an estimate and claim number for all vehicle damage.

STOLEN EQUIPMENT

Reimbursement requests for replacing stolen equipment must include a police report number, jurisdiction (city) where the theft occurred and the name of the police agency that took the report. Note: A claim may be filed as an alternative so that an out of pocket expense and reimbursement are not necessary. If any body damage occurred during the theft, a claim must be filed.

• Radios: When replacing a stolen radio, it must be identical to the original equipment. If body damage also occurred, a claim must be filed.

• Stolen Tires: The Tire Replacement program cannot be utilized when replacing stolen tires. Replacement tires must be identical to the factory installed tire on the vehicle at delivery. If the exact type is not available, use the tire recommended by the manufacturer (i.e. same size, etc. See vehicle manual for specifications). If body damage also occurred, a claim must be filed.

• Rims/Wheels: Stolen rims/wheels must be replaced through a local Stellantis franchised dealership. The participant is to replace the rim/wheel(s) and submit for reimbursement. If body damage also occurred, a claim must be filed.

PERSONAL PROPERTY

Stellantis is not responsible for the theft or vandalism of personal property in Lease vehicles. Participants should report this type of loss through their personal insurance company.

 

 

IMPORTANT: Appointments are required for all visits to the Lapeer Road Marshaling Center.

Hours of Operation: M-F, 7:15AM-7:45PM

VEHICLE DELIVERY

The delivery timeframe is approximately 12-16 weeks. Actual delivery timeframes may vary due to factors outside of Company Vehicle Operations' control.

All vehicles are delivered through the Lapeer Road Marshaling Center and are to be inspected at the time of delivery by the participant.

All vehicles are licensed, titled and renewed through the Lapeer Road Marshaling Center. See the License, Title and Tab Renewal tab on this website for details.

If the vehicle does not meet the original ordering specifications, please request the delivering facility to note the discrepancies (missing equipment) on the LVR. You must notify Company Vehicle Operations within two weeks of taking delivery to correct the problem.

If the vehicle incurred transit damage, the repairs will be made prior to delivery. However, vehicles may be delivered with minor manufacturing defects as long as safety or drivability is not a factor. The driver must accept the vehicle as delivered and report any vehicle defects to Company Vehicle Operations.

If the vehicle has minor interior or exterior defects, contact Company Vehicle Operations immediately after taking delivery of the vehicle. Note: Warranty repairs are an expense to the Company and items will only be repaired if the defect severely detracts from the appearance of the vehicle.

Participants will be contacted when vehicles are available for pick up. Participants are responsible for picking up the vehicle at the scheduled time. Please do not call the Lapeer Road Marshaling Center, Company Vehicle Operations, Logistics, Sales Distribution or other persons/departments to inquire about the vehicle's status or to request special handling. This will only delay deliveries.

As stated in the Terms and Conditions, it is required to activate Connected Services before or during vehicle delivery, which includes downloading an application to your mobile device.

Note: Vehicles are delivered with a partial tank of fuel or battery charge (BEV models). Participants will be charged a one-time fuel/battery charge fee of $35.00.

Smoking Policy: Effective with vehicle deliveries on or after October 1, 2025, smoking is prohibited in any company-owned vehicle.

Retiree Participants will incur a $2,000 fee associated with cleaning and restoring the vehicle resulting from violations of this policy. See the Fee Schedule under the Delivery/Turn-In/Sale Process tab > Lapeer Road Marshaling Center Policy or Dealership Policy pages on our site on The Hub.

Examples of violations of the smoking policy include, but are not limited to, such things as smoke odor, nicotine, marijuana/cannabis stains/residue, burns, etc.

If you incur three (3) smoking policy violations within a two-year period, your eligibility to continue participating in the program will be reviewed.

VEHICLE TURN-IN

The lease term for this program is 12 months (based on in-service date). The penalty for termination prior to the end of the lease is a minimum suspension of one year and pension/EFT deductions may continue for the duration of the agreed upon lease period.

Participant has only one lease vehicle: If the lease vehicle is turned in prior to the end of the lease, eligibility is suspended for the first, second and third lease vehicles for one year.

Participant has two or three lease vehicles: If one vehicle is turned in prior to the end of the lease, that lease will be subject to the above penalty for one year. The remaining lease vehicles remain unaffected.

If a participant orders a vehicle against their second or third lease eligibility and terminates the first or second lease vehicle (e.g. circumventing the system), the participant will lose eligibility under this program.

If you turn in your lease vehicle and then place a new order, you will not be eligible for an interim vehicle.

Note: Participants are required to notify Company Vehicle Operations when the vehicle reaches 30,000 miles so that a replacement vehicle can be ordered.

Smoking Policy: Effective with vehicle deliveries on or after October 1, 2025, smoking is prohibited in any company-owned vehicle.

Retiree Participants will incur a $2,000 fee associated with cleaning and restoring the vehicle resulting from violations of this policy. See the Fee Schedule under the Delivery/Turn-In/Sale Process tab > Lapeer Road Marshaling Center Policy or Dealership Policy pages on our site on The Hub.

Examples of violations of the smoking policy include, but are not limited to, such things as smoke odor, nicotine, marijuana/cannabis stains/residue, burns, etc.

If you incur three (3) smoking policy violations within a two-year period, your eligibility to continue participating in the program will be reviewed.

TURN-IN CONDITION

Any damage exceeding the standards of the Company Vehicle Operations Wear Square are required to have an accident claim filed and a repair estimate obtained from a franchised dealer.

The body damage limit is $1,000. Any body damage over $1,000 must be repaired prior to turn-in. Please retain repair estimate for body damage under $1,000 that is not repaired - it will be required at the time of vehicle turn-in. Body damage under $1,000 should not be repaired unless:

• It impacts safety or the structural integrity of the vehicle.
• If the damage significantly detracts from the vehicle's appearance.

Note:  Approval is required from Company Vehicle Operations for any repair under $1,000 prior to repairs being performed.

• Hail damage will not be covered unless it’s a safety item or the paint is broken.  

The overall condition of the vehicle at the time of turn-in must exhibit the following conditions:

• Vehicle must have a clean interior and exterior which includes vacuuming and must be free of any stickers or decals, loose debris, pet hair, food crumbs/spills etc.
  • Any interior damage exceeding the standards of the Company Vehicle Operations Wear Square will be charged according to the fee schedule below.
• Vehicles with extreme odor and smoke odor will be charged for cleaning and restoration.
  • Smoking is prohibited in any company-owned vehicle.
• Vehicle must have a minimum of ¼ tank of fuel or 30% battery charge (BEV models).
• In most cases, the vehicle must be restored to its original condition if it was altered in any way from installations of non-factory installed accessories. See Vehicle Modifications page on this website for complete policy and exceptions.
• Any vehicle with more than one top (e.g. has dual top option such as Gladiator or Wrangler) must be turned in with the hard top installed and the soft top stored appropriately inside the vehicle.
• Any vehicle with damage to a tonneau cover, soft top etc. will be charged the full cost for the replacement.
• Disconnect technology - ie. mobile devices / Uconnect accounts etc.
• Vehicle must have the Owners Information Kit containing the vehicle literature (owner’s manual) that was originally provided with the vehicle and also the following:
  • A copy of the vehicle registration.
  • Two complete sets of keys.
  • Remote locking devices (if so equipped).
  • All other original vehicle equipment (e.g., jack, lug wrench, spare tire and wheel, etc.) must be returned with the vehicle.
• Vehicle oil changes must be up-to-date.
• All tires on the vehicle must meet the minimum requirement of 4/32” tire tread depth. 
• Any damaged or defective tire(s) must be replaced prior to the vehicle turn-in date.
  • Replacement tires must match the original equipment or manufacturers’ suggested replacement.
• Any replacement wheels are required to match the original equipment.
• Windshields must be repaired or replaced if the following defects are present:
  • Multiple chips.
  • Multiple bullseyes.
  • Cracking.
  • Single chip exceeding the Company Vehicle Wear Square or any chip with evidence of cracking.
  • If the driver’s visibility is impacted, regardless of the severity of the windshield damage, the windshield must be repaired or replaced.

• All damage over $1,000 must be repaired. Must provide copy of any repair estimate for body damage (exceeding the Wear Square but under $1,000 that is not repaired).
• All open recalls / campaigns must be completed.  Please check http://recalls.mopar.com/ for open recalls / campaigns prior to turn-in.

The below schedule lists the fees for items not meeting the turn-in requirements:

*Interior damage is not covered. Participants will be charged the $100 fee PLUS the full cost of any interior repairs and/or replacement parts that are needed due to damage.

^Effective November 1, 2024

+Effective with vehicle deliveries on or after October 1, 2025.

Click here for the price list for missing equipment (key fobs, wireless headsets, etc.). 

TERMINATION POLICY AND PROCEDURES

The lease term for this program is 12 months. The penalty for termination prior to the end of the lease is a minimum suspension of one year and pension/EFT deductions may continue for the duration of the agreed upon lease period.

The lease may be terminated by either the participant or Stellantis. If the participant terminates the lease, they must submit a Vehicle Termination form. The form is found under the Bulletins and Forms tab on this website.

Participants must take the vehicle to the Lapeer Road Marshaling Center (LRMC) for turn-in, appointment required. Hours of operation: Monday-Friday, 7:15AM-7:45PM.

SALE AT NORMAL REPLACEMENT INTERVAL

The participant will need to inform a Stellantis dealership that he/she has a buyer for his/her corporate vehicle. The participant and/or dealer should contact Company Vehicle Operations to get an estimated price of the vehicle to be sold. The price given does not include taxes and licensing and titling fees. The dealer will process the sale online at www.chryslerdirect.com.

SALE BEFORE NORMAL REPLACEMENT INTERVAL WITH 8,000 MILES

Complete an Interim Vehicle form, found on this website under the Bulletins and Forms tab and allow 2-3 business days for processing

Once the completed Interim Vehicle form has been processed, the participant will receive an approval email from Company Vehicle Operations. An additional email from the Interim Coordinator will be sent with further instructions to select a vehicle from the Lapeer Road Marshaling Center. The participant may order a replacement vehicle whenever ordering is open.

Appointment required for all visits to the Lapeer Road Marshaling Center.

Note: If the turned-in Lease vehicle is not sold within 3 business days, the participant must recover it and return the interim vehicle to the Lapeer Road Marshaling Center.

 

VEHICLE DELIVERY

IMPORTANT: Please contact the delivering dealership to arrange for an appointment to take delivery of your vehicle. Dealerships are unable to accommodate vehicle deliveries on a walk-in basis.

The delivery timeframe is approximately 12-16 weeks. Actual delivery timeframes may vary due to factors outside of Company Vehicle Operations' control.

All vehicles are delivered at a Stellantis franchised dealership and are to be inspected at the time of delivery by the participant.

All vehicles are licensed, titled and renewed through the Lapeer Road Marshaling Center. See the License, Title and Tab Renewal tab on this website for details.

Participants should transfer insurance certificates and accident/damage claim kits from the turn-in vehicle to the new vehicle. If an additional insurance certificate is required or, if this is your first vehicle, contact Company Vehicle Operations. Insurance certificates can also be printed from the Insurance tab on this website.

If the vehicle does not meet the original ordering specifications, please request the delivering facility to note the discrepancies (missing equipment) on the LVR. You must notify Company Vehicle Operations within two weeks of taking delivery to correct the problem.

If the vehicle incurred transit damage, the repairs will be made prior to delivery. However, vehicles may be delivered with minor manufacturing defects as long as safety or drivability is not a factor. The driver must accept the vehicle as delivered and report any vehicle defects to Company Vehicle Operations.

If the vehicle has minor interior or exterior defects, contact Company Vehicle Operations immediately after taking delivery of the vehicle. Note: Warranty repairs are an expense to the Company and items will only be repaired if the defect severely detracts from the appearance of the vehicle.

The dealership will complete an Electronic Lease Vehicle Receipt and Disclosure Form (LVR) that will be processed immediately for all deliveries. Please obtain a copy of the LVR from the dealer and email to cvolvr@stellantis.com.

As stated in the Terms and Conditions, it is required to activate Connected Services before or during vehicle delivery, which includes downloading an application to your mobile device.

Note: Vehicles are delivered with a partial tank of fuel or battery charge (BEV models). Participants will be charged a one-time fuel/battery charge fee of $35.00.

Smoking Policy: Effective with vehicle deliveries on or after October 1, 2025, smoking is prohibited in any company-owned vehicle.

Retiree Participants will incur a $2,000 fee associated with cleaning and restoring the vehicle resulting from violations of this policy. See the Fee Schedule under the Delivery/Turn-In/Sale Process tab > Lapeer Road Marshaling Center Policy or Dealership Policy pages on our site on The Hub.

Examples of violations of the smoking policy include, but are not limited to, such things as smoke odor, nicotine, marijuana/cannabis stains/residue, burns, etc.

If you incur three (3) smoking policy violations within a two-year period, your eligibility to continue participating in the program will be reviewed.

VEHICLE TURN-IN

The lease term for this program is 12 months (based on in-service date). The penalty for termination prior to the end of the lease is a minimum suspension of one year and pension/EFT deductions may continue for the duration of the agreed upon lease period.

Participant has only one lease vehicle: If the lease vehicle is turned in prior to the end of the lease, eligibility is suspended for the first, second and third lease vehicles for one year.

Participant has two or three lease vehicles: If one vehicle is turned in prior to the end of the lease, that lease will be subject to the above penalty for one year. The remaining lease vehicles remain unaffected.

If a participant orders a vehicle against their second or third lease eligibility and terminates the first or second lease vehicle (e.g. circumventing the system), the participant will lose eligibility under this program.

If you turn in your lease vehicle and then place a new order, you will not be eligible for an interim vehicle.

Please ensure the dealership completes an Electronic Lease Vehicle Receipt and Disclosure Form (LVR) that will be processed immediately for all turn-ins. Please obtain a copy of the LVR from the dealer and email to cvolvr@stellantis.com.

Vehicle Self-Inspection Requirement: A self inspection must be completed for all vehicles turned in at a dealership. Please see the Dealership Turn-in Self Inspection page on this site.

Note: Participants are required to notify Company Vehicle Operations when the vehicle reaches 30,000 miles so that a replacement vehicle can be ordered.

Smoking Policy: Effective with vehicle deliveries on or after October 1, 2025, smoking is prohibited in any company-owned vehicle.

Retiree Participants will incur a $2,000 fee associated with cleaning and restoring the vehicle resulting from violations of this policy. See the Fee Schedule under the Delivery/Turn-In/Sale Process tab > Lapeer Road Marshaling Center Policy or Dealership Policy pages on our site on The Hub.

Examples of violations of the smoking policy include, but are not limited to, such things as smoke odor, nicotine, marijuana/cannabis stains/residue, burns, etc.

If you incur three (3) smoking policy violations within a two-year period, your eligibility to continue participating in the program will be reviewed.

TURN-IN CONDITION

Any damage exceeding the standards of the Company Vehicle Operations Wear Square are required to have an accident claim filed and a repair estimate obtained from a franchised dealer.  The Wear Square is a tool to measure any damage to the vehicle as well as tire tread depth in order to determine if repairs or tire replacement are necessary.

The body damage limit is $1,000. Any body damage over $1,000 must be repaired prior to turn-in. Please retain repair estimate for body damage under $1,000 that is not repaired - it will be required at the time of vehicle turn-in. Body damage under $1,000 should not be repaired unless:

• It impacts safety or the structural integrity of the vehicle.
• If the damage significantly detracts from the vehicle's appearance.

Note:  Approval is required from Company Vehicle Operations for any repair under $1,000 prior to repairs being performed.

• Hail damage will not be covered unless it’s a safety item or the paint is broken.  

The overall condition of the vehicle at the time of turn-in must exhibit the following conditions:

• Vehicle must have a clean interior and exterior which includes vacuuming and must be free of any stickers or decals, loose debris, pet hair, food crumbs/spills etc.
  • Any interior damage exceeding the standards of the Company Vehicle Operations Wear Square will be charged according to the fee schedule below.
• Vehicles with extreme odor and smoke odor will be charged for cleaning and restoration.
  • Smoking is prohibited in any company-owned vehicle.
• Vehicle must have a minimum of ¼ tank of fuel or 30% battery charge (BEV models).
• In most cases, the vehicle must be restored to its original condition if it was altered in any way from installations of non-factory installed accessories. See Vehicle Modifications page on this website for complete policy and exceptions.
• Any vehicle with more than one top (e.g. has dual top option such as Gladiator or Wrangler) must be turned in with the hard top installed and the soft top stored appropriately inside the vehicle.
• Any vehicle with damage to a tonneau cover, soft top etc. will be charged the full cost for the replacement.
• Disconnect technology - ie. mobile devices / Uconnect accounts etc.
• Vehicle must have the Owners Information Kit containing the vehicle literature (owner’s manual) that was originally provided with the vehicle and also the following:
  • A copy of the vehicle registration.
  • Two complete sets of keys.
  • Remote locking devices (if so equipped).
  • All other original vehicle equipment (e.g., jack, lug wrench, spare tire and wheel, etc.) must be returned with the vehicle.
• Vehicle oil changes must be up-to-date.
• All tires on the vehicle must meet the minimum requirement of 4/32” tire tread depth. 
• Any damaged or defective tire(s) must be replaced prior to the vehicle turn-in date.
  • Replacement tires must match the original equipment or manufacturers’ suggested replacement.
• Any replacement wheels are required to match the original equipment.
• Windshields must be repaired or replaced if the following defects are present:
  • Multiple chips.
  • Multiple bullseyes.
  • Cracking.
  • Single chip exceeding the Company Vehicle Wear Square or any chip with evidence of cracking.
  • If the driver's visibility is impacted, regardless of the severity of the windshield damage, the windshield must be repaired or replaced.

• All damage over $1,000 must be repaired. Must provide copy of any repair estimate for body damage (exceeding the Wear Square but under $1,000 that is not repaired).
• All open recalls / campaigns must be completed.  Please check http://recalls.mopar.com/ for open recalls / campaigns prior to turn-in.

• Complete the vehicle self-inspection on your mobile phone.
  • The self-inspection should be completed the day of or the day before your appointment at the dealership.
  • If you have a replacement vehicle on order, you will receive an email and text message to your mobile phone with a link to complete the self-inspection.
  • If you don't have a replacement vehicle on order (turn-in only), you can obtain the self-inspection link on the Dealership Turn-In Self-Inspection page.

The below schedule lists the fees for items not meeting the turn-in requirements:

*Interior damage is not covered. Participants will be charged the $100 fee PLUS the full cost of any interior repairs and/or replacement parts that are needed due to damage.

^Effective November 1, 2024

>Effective August 1, 2025.

+Effective with vehicle deliveries on or after October 1, 2025.

Click here for the price list for missing equipment (key fobs, wireless headsets, etc.). 

TERMINATION POLICY AND PROCEDURES

The lease term for this program is 12 months. The penalty for termination prior to the end of the lease is a minimum suspension of one year and pension/EFT deductions may continue for the duration of the agreed upon lease period.

The lease may be terminated by either the participant or Stellantis. If the participant terminates the lease, they must submit a Vehicle Termination form. The form is found under the Bulletins and Forms tab on this website.

Participants are required to take the vehicle to a local Stellantis franchised dealership for turn-in. Please contact your local dealer for appointment information

SALE AT NORMAL REPLACEMENT INTERVAL

The participant will need to inform a Stellantis dealership that he/she has a buyer for his/her corporate vehicle. The participant and/or dealer should contact Company Vehicle Operations to get an estimated price of the vehicle to be sold. The price given does not include taxes and licensing and titling fees. The dealer will process the sale online at www.chryslerdirect.com.

SALE BEFORE NORMAL REPLACEMENT INTERVAL WITH 8,000 MILES

If the Corporation is in build-out status no vehicles can be sold or ordered.

If the Corporation is not in build-out status, the participant will be allowed to order a replacement vehicle whenever ordering is open.

The sale will be transacted at the dealership where the replacement vehicle is to be delivered. The participant will need to receive a copy of the Lease Vehicle Receipt and Disclosure form (LVR) from the dealership that is processing the sale. Contact Company Vehicle Operations for further instructions and to obtain the price of the vehicle to be sold. The price given does not include taxes and licensing and titling fees. Remember to email a completed copy of the LVR to cvolvr@stellantis.com

LICENSE, TITLE AND TAB RENEWAL

Company Vehicle Operations, via the Lapeer Road Marshaling Center, processes all licensing, titling and tab renewals for all corporate vehicles in the United States.

Please forward any renewal notices you receive to plating@stellantis.com to process or mail to Stellantis, 4300 S Lapeer Rd Orion Township, MI 48359.

We will work directly with each state's Department of Motor Vehicles (DMV) and our Stellantis dealerships for licensing & titling new vehicles in all states. This prevents the need for the individual custodians to pay out of pocket and request reimbursement. Everything is handled by Company Vehicle Operations for your convenience. If you have a question regarding an upcoming vehicle delivery, please contact the Licensing, Titling and Registration group at the Lapeer Road Marshaling Center by email at plating@stellantis.com or by phone at 833-550-5783.

It is the participant's responsibility to ensure that their vehicle(s) are properly registered at all times, late fees and penalties will not be reimbursed. All renewal tabs and registrations should be received no later than two weeks prior to their expiration. If you do not receive your renewal tab/registration or require a duplicate, contact the Lapeer Road Marshaling Center at 833-550-5783.

FOR MICHIGAN PLATED VEHICLES

Car/Passenger license plates expire on: June 1st, August 1st or November 1st.
Truck/Commercial license plates expire on: February 28th.

As a reminder, please make sure your email address and phone number is current with Benefit Connect and on the online ordering system. You can reach Benefit Connect at 888-409-3300.

If you have any questions or concerns regarding the new process, please contact the Licensing, Titling and Registration group at the Lapeer Road Marshaling Center by email at plating@stellantis.com or by phone at 833-550-5783.

 

USED VEHICLE SALE PRICING

The Used Vehicle Pricing Tool will allow users to obtain sale price information for their company owned vehicle and is conveniently located on the online ordering system.

Note: If you are interested in purchasing a previously driven lease vehicle, see the Used Vehicle Sales page under the Lapeer Road Marshaling Center tab.

To access the Used Vehicle Pricing Tool:

• Go to the Company Vehicle Operations Online Ordering System by clicking here: https://www.chryslercocar.com/
• Log into the system using your login credentials.
• Select the 'LRMC' button on the home page.
• Once in the system, select 'Used Vehicle Sales and Pricing Tool'.
• Click on 'Used Vehicle Pricing Tool'.
• Enter your vehicle's full 17-character VIN and the current mileage.
• Click submit to see your pricing results.

Financial arrangements for the sale of a vehicle are between the purchaser and the dealer or other financial institutions. A lease vehicle may be purchased under one of the following pricing categories: 

• Employee Purchase Price: Purchaser must be the employee/retiree, employee/retiree's spouse or domestic partner, employee/retiree's parents, sons and daughters (including in-laws and stepchildren), brothers and sisters (including in-laws, half and stepbrothers and sisters) grandchildren and grandparents.
• Certain Designated Individual (CDI): All other individuals not listed above.

For questions regarding the purchase process, email the Sales Coordinator at vehicleservices@stellantis.com or call 833-550-5783.

USED VEHICLE SALES POLICY

Retiree Lease vehicles qualify to be sold under the following conditions:

Normal replacement interval (vehicle due for replacement/turn-in, regardless of mileage)

Lease vehicles qualify to be sold under the following conditions:

Within Southeastern Michigan

• For questions regarding the purchase of your vehicle, please contact the Sales Coordinator at the Lapeer Road Marshaling Center by email at vehicleservices@stellantis.com or by phone at 833-550-5783.
• The purchaser must select and contact a dealership to complete the transaction. The participant must inform the Lapeer Road Marshaling Center at the time of turn-in that he/she has a purchaser and complete a Purchase Agreement/Program Provisions Form. The dealership will bring a check for the full amount when picking up the vehicle from the Lapeer Road Marshaling Center. The purchaser will pay the dealer for the vehicle upon delivery.

Outside Southeastern Michigan

• For questions regarding the purchase of your vehicle, please contact the Sales Coordinator at the Lapeer Road Marshaling Center by email at vehicleservices@stellantis.com or by phone at 833-550-5783.
• The participant must inform a Stellantis dealership that he/she has a buyer for his/her corporate vehicle. The entire turn-in and purchase process must be performed by the dealership online to www.chryslerdirect.com. When the transaction is complete, the dealership will provide you with a Lease Vehicle Receipt (LVR). The price given does not include taxes and licensing and titling fees.
• A completed copy of the LVR must be emailed to cvolvr@stellantis.com.

Prior to normal replacement interval (before vehicle due for replacement/turn-in)

In addition to the requirements above, if the vehicle has a minimum of 8,000 miles, the vehicle may be sold as follows:

Within Southeastern Michigan

• For questions regarding the purchase of your vehicle, please contact the Sales Coordinator at the Lapeer Road Marshaling Center by email at vehicleservices@stellantis.com or by phone at 833-550-5783.
• If you are purchasing your vehicle and plan to order a replacement, you will complete the complete the Interim Vehicle Form found under the Bulletins and Forms tab. The participant may reorder a vehicle whenever ordering is open.
• If you are not planning to order a replacement vehicle, you will complete the Vehicle Termination form found under the Bulletins and Forms tab.
• If the turned-in Lease vehicle is not sold within 3 business days, the participant must recover it and return the interim vehicle to the Lapeer Road Marshaling Center.

Outside Southeastern Michigan

• For questions regarding the purchase of your vehicle, please contact the Sales Coordinator at the Lapeer Road Marshaling Center by email at vehicleservices@stellantis.com or by phone at 833-550-5783.
• If you are not planning to order a replacement vehicle, you will complete the Vehicle Termination form found under the Bulletins and Forms tab.
• If the company is in build-out status, no vehicles can be sold or ordered. If the company is not in build-out status the participant will be allowed to order a replacement vehicle whenever ordering is open.

MI, OH, IN DELIVERING DEALERS FOR Retiree Lease

VEHICLE TURN IN AND DELIVERY INSTRUCTIONS

Turn-In / Delivery Policy

Please contact Lapeer Road Marshaling Center at 833-550-5783 for delivery instructions.

SELF-INSPECTION TOOL

For company-owned vehicles turned in at a dealership, a self-inspection of the vehicle is a requirement as part of the turn-in process. Using your mobile phone, you will simply answer a few questions and take some photos and videos to document your vehicle's condition. Taking only 5-10 minutes, this process is quick and efficient.

This will reduce the time spent at your turn-in appointment and allow your vehicle's condition to be accurately reviewed so that you have time to address any issues that are noted in the self-inspection.

SELF-INSPECTION PROCESS

• The self-inspection must be completed on your mobile phone before you turn-in your company-owned vehicle to a dealership (does not apply to vehicles turned in at the Lapeer Road Marshaling Center).
• If you have a replacement vehicle on order: A link to the self-inspection tool will be sent to your mobile phone and email address when your replacement vehicle order has been built and is in shipment to the dealer. 
  • The self-inspection should be completed the day of or the day before your appointment at the dealership.
  • The photos you take must accurately represent how the vehicle will be turned in (i.e. interior and exterior must be clean and void of any personal belongings). Review the turn-in checklist on the Dealer Policy page before completing the vehicle self-inspection.
  • Note: The order tracking emails may experience delays with status updates. You should complete the vehicle self-inspection regardless of what order tracking emails you have received regarding your vehicle order status.
  • To assist you with this process, you can review a video tutorial and an FAQ.
• If you do not have a replacement vehicle on order (turn-in only): The self-inspection link can be obtained on this page. 
  • The self-inspection should be completed the day of or the day before your appointment at the dealership.
  • The photos you take must accurately represent how the vehicle will be turned in (i.e. interior and exterior must be clean and void of any personal belongings). Review the turn-in checklist on the Dealer Policy page before completing the vehicle self-inspection.
  • Note: Do not use this link if you have a replacement vehicle on order as you will be sent a specific self-inspection link to your email and mobile phone when the order has completed build and is in shipment to the dealer.
  • To assist you with this process, you can review a video tutorial and an FAQ.
• If the self-inspection is not completed, you will incur a $100 fee and waive your right to dispute any charges assessed at turn-in. Note: If your vehicle does not meet turn-in requirement conditions, additional fees will be assessed as listed on the Fee Schedule (see the Dealer Policy page).

TURN-IN ONLY SELF-INSPECTION LINK

If you do not have a replacement vehicle on order (turn-in only): Click here to access this tool.

SELF-INSPECTION RESOURCES

• For assistance with the self-inspection process (i.e. using the tool):
  • Email: companyvehicleinspections@stellantis-fs.com
  • Phone: 888-599-1565 (Ext. 3)
• For assistance with lease program procedures (i.e. vehicle turn-in questions, repairs, accident or damage):
  • Click here to contact Company Vehicle Operations.
• For assistance with assessed turn-in fees:
  • Email: cvoselfinspection@stellantis.com

TOW OR IMPOUND OVERVIEW

If the company-owned vehicle is towed or impounded (for any other reason than an accident), a hold harmless letter must be sent to the tow or impound company by the Claims Team for release of the vehicle.

The tow or impound fee is the responsibility of the participant and is not reimbursable.

Please see below to request a hold harmless letter.

TOW OR IMPOUND PROCEDURE

Vehicles towed or impounded for any reason other than an accident:

1. Submit the Tow or Impound: Vehicle Release Request form (see the Bulletins and Forms tab on this site).

2. Allow 1-3 business days for review of the form. The Claims Team will contact you by email.

If you have additional questions, contact the Claims Team by email at fcacocarclaims@stellantis.com. This email is monitored Monday through Friday, 8am-4pm, ET.

Vehicles towed or impounded due to an accident:

See the Accident, Damage and Repairs page on this site for complete details on filing a claim.

Lapeer Road Marshaling Center CIMS: 438-01-00 4300 S. Lapeer Road Orion Township, MI 48359 Click here for Map and Directions Phone: 833-550-5783 The Lapeer Road Marshaling Center (LRMC) services custodians residing in Southeast Michigan which includes Genesee, Lapeer, Livingston, Oakland, Macomb, Wayne and Washtenaw counties. Appointments are required for all visits to the Lapeer Road Marshaling Center. Hours of Operation Facility M-F, 7AM - 8PM Appointment M-F, 7:15AM - 7:45PM Phone M-F, 7:30AM - 7:30PM The Lapeer Road Marshaling Center services custodians residing in Southeast Michigan.

See details on vehicle turn-ins and deliveries under the Delivery/Turn-in/Sale Process menu on this website. Loaner vehicles ^ Used vehicle sales ^ All licensing, titling and tab renewals ^ ^ See details for these services under the Lapeer Road Marshaling Center menu on this website.

Hours of Operation: M-F, 7:15AM-7:45PM

Appointments are required for all visits to the Lapeer Road Marshaling Center.

If your vehicle will be at a servicing dealership for three (3) or more days, you may request a Loaner vehicle from the Lapeer Road Marshaling Center using the Self-Serve Scheduler located on the online ordering system.

Note: All Loaner vehicles must be returned with a full tank of fuel or may incur a fee.

To access the Self-Serve Scheduler for a Loaner vehicle:

• Go to Ordering tab> Ordering or Eligibility at the top of this page.
• Select the 'LRMC' button on the home page.
• Once in the system, select 'LRMC Scheduling'.
• Click on the 'Loaner Vehicle Scheduling' button.
• Under Loaner Vehicles, select the Schedule Appointment button. Note: If you do not have any vehicles currently in service, you will not see the Loaner Vehicles option.
• Follow the steps to select a vehicle and schedule an appointment date/time.
• You will receive confirmation after successfully scheduling a vehicle.
• If you need assistance while using the Self-Serve Scheduler, click the 'Help' button located in the top right corner of the screen to access the help document.

Phone: 833-550-5783

Email: vehicleservices@stellantis.com

Hours of Operation: M-F, 7:15AM-7:45PM

Appointments are required for all visits to the Lapeer Road Marshaling Center.

When you have a new vehicle that is ready to be delivered by the Lapeer Road Marshaling Center, you will receive an email with instructions to access the Self-Serve Scheduler to select your preferred appointment date and time. The Self-Serve Scheduler is located on the online ordering system.

To access the Self-Serve Scheduler:

• Go to Ordering tab> Ordering or Eligibility at the top of this page.
• Select the 'LRMC' button on the home page.
• Once in the system, select 'LRMC Scheduling'.
• Click on the 'New Vehicle Scheduling' button.
• Follow the steps to select a date/time for the vehicle you are scheduling.
• You will receive confirmation with a calendar meeting notice of your selected appointment date/time - you will also receive a reminder email 1 day prior to your scheduled appointment.
• If you need assistance while using the Self-Serve Scheduler, click the 'Help' button located in the top right corner of the screen to access the help document.

For questions, please contact the Lapeer Road Marshaling Center Scheduling team:

Phone: 833-550-5783

Email: marshctr@stellantis.com

 

Hours of Operation: M-F, 8AM-7PM

Appointments are required for all visits to the Lapeer Road Marshaling Center.

The Lapeer Road Marshaling Center handles all titling, licensing and tab renewals for all corporate vehicles in the United States. Please contact them for:

• Renewal tab questions.
• Obtain title documents for relocations.
• Send notices of adjudication to obtain new plates.
• All titles, returned license plates, registrations and lease information must be sent to this group at the Lapeer Road Marshaling Center address below.

Phone: 833-550-5783

Email: plating@stellantis.com

IMPORTANT: The Used Vehicle Sales Lot is temporarily closed.

Hours of Operation: M-F, 9AM-4PM

Appointments are required for all visits to the Lapeer Road Marshaling Center.

To inquire about purchasing a previously driven Lease vehicle:

• Go to Ordering tab> Ordering or Eligibility at the top of this page.
• Select the 'LRMC' button on the home page.
• Once in the system, select 'Used Vehicle Sales and Pricing Tool'.
• Click on 'Used Vehicle Sales Lot'.
• You can view and select from the available sales inventory.

If you have any questions, please contact the Lapeer Road Marshaling Center Sales team at:

Phone: 833-550-5783

Email: vehicleservices@stellantis.com

 

Alphabetical sort

Below is an alphabetical listing of this site

• Roadside Assistance
• Adding a New Driver
• Billing and Reimbursement
• Bulletins: July 2010
• Bulletins: October 2009
• Damage Reporting
• Retiree Lease
• Evaluating
• Glass (Maintenance)
• Insurance
• (Maintenance) Scheduled Maintenance
• New Hire/ Newly Eligible/ Returning to the Program
• (Non-Revenue) In Use Transfer Form
• Ordering
• AAA Membership Application
• Accident/Vehicle Damage Report
• Retiree Lease Reimbursement Form
• (Company Vehicle Termination Form
• Company Vehicle Order Form
• Pension Authorization/Lease Agreement Form
• Adaptive Equipment Conversion Request
• Power of Attorney
• Replacement/Transfer Request
• Reimbursements
• Repair Locations
• Service Process
• Tires (Maintenance)
• Vehicle Damage Repair Policy
• Vehicle Damage Repair Requirements
• (Vehicle Delivery) S.E. Michigan
• (Vehicle Delivery) Outside S.E. Michigan
• Windshield Glass (Maintenance)