Please be sure we have your current email address on file by calling 800-481-6736 or email us atcocars@stellantis.com. Important program information and updates will be communicated to you via email, so it is crucial that we keep your file updated. Thank you for your cooperation!
The Company Vehicle Operations was established to ensure that the Corporation evaluates enough vehicles for the early detection and correction of problems and to increase positive exposure to potential customers. These vehicles are furnished for purposes of testing and the evaluation of quality, performance and appearance.
The Company Vehicle Operations offers:
Unlimited mileage
Insurance
Registration & Plates
Maintenance
Repairs
Tire replacement
Windshield replacement
24/7 Roadside Assistance
No deductibles
No credit check
Loaner vehicle for repairs
New vehicle every year
SiriusXM satellite radio for 6 months for 2023 Model Year and for 3 months effective for 2024 Model Year (for applicable vehicles)*
Connected Services for 12 months for 2023 Model Year and for 3 months effective for 2024 Model Year (for applicable vehicles).
More information can be found on driveuconnect.com.*
*these terms are the same as retail vehicles
Program Highlights:
Eligible Retirees, spouses and dependent children (to the extent that they otherwise qualify) are eligible to participate in the Company Vehicle Operations. Participants are required to maintain a valid, unrestricted driver's license. See Terms and Conditions for complete details.
All Eligible Retirees are eligible for two (2) Retiree Lease (RL) vehicles.
Lease payments are pension deducted
Our goal is to provide assistance to all program participants in a timely and effective manner.
Insurance
Please access your state's 2024 insurance card from the list below:
Note: Insurance cards are renewed every year on March 15. The current card for your state can be printed here at any time.
Insurance Certificates by State
Insurance
Insurance Program
To request an Insurance Verification Letter click the link below - be sure to include your full name and CID. Please allow 24-48 business hours for your request to be processed.
NOTE: The following insurance applies 24/7/365 for business or personal use (unless indicated otherwise) for the following VEHICLES, and for any permissive driver. Insurance follows the VEHICLE, not the driver. Coverage only applies in USA or CANADA. None of the following coverage applies in MEXICO - insurance MUST be purchased locally in MEXICO.
Type of Coverage
Description
Limit of Amount
Liability - When driving a Program Vehicle
Bodily Injury or Property Damage to a 3rd party which occurred through use of the PROGRAM VEHICLE whether driven for business or personal use.
US $1,000,000 per accident
Liability - When driving a RENTED Vehicle being used as a SUBSTITUTE for a Program Vehicle*
Bodily Injury or Property Damage to a 3rd party which occurred through use of a RENTED vehicle that was serving as a "temporary substitute" for your program vehicle which was out of service due to an accident, destruction, breakdown or repair.
US $1,000,000 per accident.
Liability damage waiver (ldw) AND the collision damage waiver (cdw) are included.
Must be booked using Business Travel's designated travel provider (669-272-1325) to ensure insurance coverage.
Liability - When driving a RENTED Vehicle being used for BUSINESS purposes (non-substitute)*
Bodily injury or Property Damage to 3rd party occurring while you have RENTED a vehicle for business purposes only.
US $1,000,000 per accident.
Liability damage waiver (ldw) AND the collision damage waiver (cdw) are included.
Must be booked using Business Travel's designated travel provider (669-272-1325) to ensure insurance coverage.
Liability - When driving a RENTED Vehicle being used for PERSONAL purposes (non-substitute).
Bodily injury or Property Damage to 3rd party occurring while you have RENTED a vehicle for Personal purposes.
NO COVERAGE -
leisure/personal vehicle rental rates do not include insurance. We recommend that you take the liability damage waiver (ldw) AND the collision damage waiver (cdw) offered through the supplier. Insurance purchased by the participant is not associated with Stellantis insurance coverages in any way and is not reimbursable.
Liability - When driving a PERSONALLY OWNED (or other household vehicle)
Bodily Injury or Property Damage to a 3rd party occurring while driving a vehicle you "personally own" or another vehicle within the household whether driven for business or personal use.
NO COVERAGE - Your "personally owned" or other household vehicles MUST be insured outside of this program for both personal and/or business use.
Liability - When driving a Non-OWNED or Non-RENTED Vehicle (or any vehicle borrowed for outside of household vehicles.)
Bodily Injury or Property Damage to a 3rd party occurring while driving a vehicle you "borrowed" which means not RENTED and not part of your household whether driven for business or personal use.
NO COVERAGE - Coverage for your "borrowed, non-rented, non-household" vehicle would be provided by the insurance purchased by the person you borrowed the vehicle from.
Liability - While driving ANY VEHICLE (INCLUDING Program Vehicles or RENTED vehicles) for business or personal purpose in MEXICO.**
Bodily Injury or Property Damage to a 3rd party which occurred through use of the PROGRAM VEHICLE or RENTED vehicle whether driven for business or personal use in MEXICO.
NO COVERAGE - Coverage MUST be purchased in MEXICO for use of any vehicle while in MEXICO.
Medical Payments or No-Fault - Personal Injury Protection (where applicable or statutory)
Medical expenses (not recoverable under health insurance or Workers' Compensation insurance) due to a bodily injury to the driver or passenger within a PROGRAM or RENTED vehicle due to an auto accident.
Varies by State - will be subject to and coordinated with any applicable Health Insurance and/or Workers' Compensation statutory insurance.
Uninsured/Underinsured Motorist
Bodily Injury Property Damage involving a 3rd party who maintains very little or no liability insurance.
Varies by State - Where allowable by law - NO COVERAGE applicable as coverage rejected in its entirety at FCA's full discretion. Where compulsory - minimum split limits elected, again at FCA's full discretion.
Physical Damage - Program Vehicle
Damage of any kind whether due to accident or not occurring to the PROGRAM vehicle itself.
NO COVERAGE - Any and all damage to your PROGRAM vehicle should be reported as soon as practical to Stellantis Claims (CEI) at (800) 313-7448.
Physical Damage - RENTED Vehicle for business or personal use
Damage of any kind whether due to accident or not occurring to the RENTAL vehicle itself. Coverage or waiver for this type of damage may be available, at an additional cost, through the Rental Company.
NO COVERAGE - Any and all damage to the RENTED vehicle should be reported as soon as practical to your Manager and Corporate Travel (866-840-8626).
Participant Personal Property (within or attached) to a PROGRAM or RENTED vehicle
Personal or business property within or attached to the PROGRAM or RENTED vehicle (including lap tops, cell phones, luggage, briefcase, clothing, car seats, non-standard radios, CDs, tapes, trailers, boats, motorcycles, golf carts, snowmobiles, motorhomes, etc.).
NO COVERAGE - Business property should be reported to your Manager and/or Corporate Travel, personal property may be covered under your Homeowner's or Apartment Rental policy.
*Must be booked using Business Travel's designated travel provider (669-272-1325) to ensure insurance coverage. Contact Stellantis Business Travel with any questions at businesstravel@stellantis.com.
**Mexican law prohibits the insuring of vehicles with other than Mexican insurance companies. Therefore, insurance must be purchased upon entry into Mexico. All insurance costs are the sole responsibility of the participant unless specifically pre-approved by your Manager or Corporate Travel.
Use of A Company-owned Vehicle Outside of the U.S. or Canada
The Company-owned vehicle may not be removed to any location outside of the United States or Canada without the prior written consent of the Secretary of the Company Vehicle Operations Committee.
The liability insurance coverage provided by Stellantis does not extend outside of the United States or Canada. If Stellantis consents to the use of the vehicle outside the U.S. or Canada, the participant is responsible for arranging for appropriate liability insurance coverage for the protection of Stellantis, participant, driver and/or passengers.
PROGRAM or RENTED Vehicles operated within the U.S. or Canada must have proof of insurance (a.k.a. Auto ID Card) in the vehicle at all times. Canadian proof of insurance is not required for U.S. residents and has been discontinued.
Insurance
Car Rental Insurance Information
This page details the guidelines for loaner and leisure vehicle rentals.
Loaner Rentals:
Loaner rentals (when your program vehicle is out of service for three or more days):
If you reside within SE MI, contact the Lapeer Road Marshaling Center for your loaner at 833-550-5783. Loaner vehicles within SE MI are available for approved program drivers of any age.
If you reside outside SE MI, your loaner must be booked using Business Travel's designated travel provider (669-272-1325) to ensure insurance coverage. Note: Loaner rentals outside of SE MI are permissible for drivers aged 18 and over. For younger drivers ineligible to rent on their own, the participant may rent a vehicle and provide the child with another household vehicle as alternate transportation.
Insurance is included in the Stellantis contracted rate when renting a vehicle through Business Travel's designated travel provider for loaner rentals. Be sure to state you are a participant of the Company Vehicle Program when calling.
Insurance for a loaner rental does not need to be purchased, as long as the vehicle is rented through Business Travel's designated travel provider.
Note: currently, the only approved Stellantis supplier through Business Travel is Avis/Budget. In the event that Avis/Budget is not available, the participant should rent through National/Enterprise or Hertz as detailed in the Leisure Rental policy, using the applicable discount code:
When renting a loaner vehicle through National/Enterprise or Hertz, participants should purchase the liability damage waiver (ldw) and collision damage waiver (cdw) offered by the rental supplier. Reimbursement for insurance is available for loaner rentals when Avis/Budget is not available. Reimbursement for insurance does not apply to leisure rentals.
Any vehicle NOT rented through Business Travel's designated travel provider does not include insurance unless the participant purchases coverage, at their own expense, at the time of the rental. Insurance purchased by the participant is not associated with Stellantis insurance coverages in any way and is not reimbursable.
Leisure Rentals:
Stellantis has worked with our preferred car rental suppliers to obtain discounted leisure rates available for all employees and retirees. Please use the discount codes below on the supplier's website, or when calling the supplier to obtain the Stellantis discounted leisure rates.
Important - leisure vehicle rental rates do not include insurance. We recommend that you take the liability damage waiver (ldw) AND the collision damage waiver (cdw) offered through the supplier. The costs associated with a leisure rental and insurance are not reimbursable.
Please do not share or provide these discount numbers and/or link to others. Misuse of these numbers/links could cause everyone to lose the discounts. Discounts are only for active Stellantis employees and for retirees who are participants in the Company Vehicle Program.
Note:
Leisure rentals are not available for drivers under 21 years of age (due to rental company restrictions).
To avoid any issue at the rental counter, you may download and complete this letter by entering your dependent driver's name in the editable field indicating your dependent driver is eligible for the discounted rental rate. Print and provide a copy of this letter to your dependent driver to take with them to the rental counter when picking up their rental.
The below chart indicates the insurance coverage that is included in the Stellantis contracted rate when renting a loaner vehicle through Business Travel's designated travel provider. Insurance is included as detailed in the chart below and does not need to be purchased, as long as the vehicle is rented through Business Travel's designated travel provider. Any vehicle NOT rented through Business Travel's designated travel provider does not include insurance unless the participant purchases coverage as indicated in the policies above.
Note: If there is a personal vehicle in the household (for example, owned by a spouse) with a separate auto policy, that policy will be looked at secondary to insure the rental.
Worldwide Car Rental Insurance Coverage
US
Canada
Mexico
Europe/Rest of World
AVIS
Includes all mandatory insurances
Includes all mandatory insurances
Includes all mandatory insurances
*Includes all mandatory insurances/ deductible may apply
BUDGET
Includes all mandatory insurances
Includes all mandatory insurances
Not applicable; book Avis
Not applicable; book Avis
Insurance coverage is a component of the insurance unless otherwise outlined above; therefore, Stellantis will not be responsible for any loss or damage to the rental vehicle, whether due to theft, collision, vandalism or any other cause not expressly excluded under the Program Terms and Conditions (found on this site) of the applicable standard rental agreement.
*Some countries may not offer a Stellantis rate. In those rare instances, travelers should purchase insurance at the counter. Deductibles may apply and are reimbursable.
If you are a new participant or are returning to the Program, you will need to enroll yourself and any dependent drivers (if applicable) by going to the Company Vehicle Operations Ordering System by selecting the Eligibility tab at the top of this page or go to the Ordering tab and then select Ordering.
Note: Microsoft Edge is the only internet browser certified to work with the Ordering System. If you are using a Mac computer, you may download the Edge browser to your device.
[Click Here] for an overview and detailed instructions.
You can access the Configure & Price button on the Ordering System to build and price vehicles at any time. You must be enrolled and approved to be able to place an actual vehicle order.
ONCE YOU ACCESS THE COMPANY VEHICLE OPERATIONS ORDERING SYSTEM
Click on the "Enroll" button and enter your driver license number and state.
Your enrollment will take overnight to process.
You will receive an email within 2 business days from our partner, CEI, with instructions to log into the DriverCare website to provide your authorization to have your MVR pulled.
If you have dependent drivers, please refer to the Add/Remove Dependent Driver tab on this website.
Note: authorization to automatically pull an MVR is a one-time requirement. The cost of the annual MVR pull will be pension/EFT deducted.
Once your MVR is pulled and reviewed, your Driver Status will be updated to "Approved" or "Not Approved". Allow 1-3 business days from the date you complete the authorization process in DriverCare (some states take longer).
When "Approved", you will see a green checkmark to the right of your "Next MVR Review Date", and you will be able to order (if you don't have any pending dependent drivers).
When "Not Approved", you will see a red 'X' to the right of your "Next MVR Review Date". You will be notified by Company Vehicle Operations with the reason you were not approved. You will not be able to order any vehicles.
IF YOU HAVE A DEPENDENT DRIVER
If you have dependent drivers to add, please refer to the Add/Remove Dependent Driver tab on this site.
Activating an Additional Lease
Any participant activating an additional lease must:
A Lease Agreement and Payroll Deduction Form (PDF) located on this website under the "Bulletins and Forms" tab, and list all eligible drivers
A current driver history records (unless driver histories were approved within the last 12 months) for all eligible drivers (retiree, spouse and dependent children up to age 25). Refer to the eligibility sections of the Terms & Conditions for dependent criteria.
A Road Ready Parent/Teen Contract for any teen driver between the ages of 16-19 (if not previously submitted). The contract may be located on-line at https://www.chryslercocar.com/roadready/index.html
Driver history records must be reviewed and approved for liability purposes before the participant or dependents are eligible to participate in the program Please allow 2 - 3
business days for processing documentation. All required documentation must be submitted at the same time in order to be processed in a timely manner. Participants will receive an email
confirmation from Company Vehicle Operations after documentation has been reviewed.
Driver history records from a third party (i.e. insurance company, on-line service) will not be accepted.
Michigan residents may request driver history records by contacting the Secretary of State at (517) 322-1624. Local branches will also provide driver history records upon request. The cost of each driver history requested in the State of Michigan is $8.00 and is not reimbursable.
Retirees outside the state of Michigan should contact their local branch of the Department of Motor Vehicles (DMV) to obtain driver history records and to obtain the cost which is not reimbursable.
All required information should be faxed to Company Vehicle Operations at the number located
at the bottom of the PDF form.
ADDING A DEPENDENT DRIVER
Eligible dependent drivers are the spouse, domestic partner and dependent children, to the extent they otherwise qualify. See the Program Terms and Conditions found on this site for complete details.
A dependent child with a permit or Level 1 license cannot be added to the program but is eligible to drive a company owned lease vehicle with at least one parent or legal guardian at all times.
If you are an existing participant and wish to add a new dependent driver, go to the Company Vehicle Operations Ordering System by selecting the Eligibility tab at the top of this page or go to the Ordering tab and then select Ordering.
Note: Microsoft Edge is the only internet browser certified to work with the Ordering System. If you are using a Mac computer, you may download the Edge browser to your device.
[Click Here] for an overview and detailed instructions.
ONCE YOU ACCESS THE COMPANY VEHICLE OPERATIONS ORDERING SYSTEM HOME PAGE
Step 1:
Click on the Add Dependent Driver button to select your dependent driver from the drop-down list.
Note:If your dependent driver does not appear on the drop-down list, they must first be added and validated in the Benefit Connect system (888-409-3300) and you must select the Company Vehicle Program benefit option for them. Once you have done that, you should see them in the drop-down list within 7-10 business days.
Step 2:
Complete the MVR Consent Form for each added dependent driver by clicking the MVR Consent Form button. This form only needs to be submitted once per driver (unless a dependent leaves the Program and returns)
If the added driver is aged 16-19, you will also need to submit a Road Ready Teen Contract for that driver by clicking the Road Ready Teen Contract button. This form only needs to be submitted once.
Step 3:
Once the MVR Consent Form and the Road Ready Teen Contract (if applicable) are submitted, please allow 2 business days for CEI to receive the information for your new driver
You will receive an email from CEI (driverservices@ceinetwork.com) with instructions to log in to DriverCare to complete the authorization for them.Note: once the MVR Consent Form is processed by Company Vehicle Operations, you will also receive an email from us with instructions.
Note: Authorization to automatically pull an MVR is a one-time requirement for each dependent driver. The cost of the annual MVR pull for each dependent driver will be pension/EFT deducted.
Step 4:
Once the added dependent's MVR is pulled and reviewed, their Driver Status will be updated to "Approved" or "Not Approved". Allow 1-3 business days from the date you complete the authorization process in DriverCare.
"Approved" drivers will have a green checkmark to the right of their "Next MVR Review Date". Only "Approved" drivers are approved to drive a Company-owned vehicle.
"Not Approved" drivers will have a red 'X' to the right of their "Next MVR Review Date".
Note: All drivers must be reviewed and verified as "Approved" or
"Not Approved" before you will be able to order.
Once approved, your dependent's MVR will automatically be pulled each year. You will be notified prior to the annual MVR pull and will be notified if there are any issues with your dependent's MVR when it is pulled. The cost of the annual MVR pull will be pension/EFT deducted.
REMOVING A DEPENDENT DRIVER
If you are an existing participant and wish to remove a dependent driver, go to the Company Vehicle Operations Ordering System by selecting the Eligibility tab at the top of this page or go to the Ordering tab and then select Ordering.
Click the "Remove" link next to the dependent driver you wish to remove.
[Click Here] for an overview and detailed instructions.
Activate Second or Third Lease
If you are an existing participant and you only have one or two lease vehicles in service and wish to activate a second or third lease, please submit the request form by clicking here.
Retiree Lease Program
Re-introduced in February 2013, the Retiree Lease Program has been very well received. Salaried, non-bargaining unit retirees who receive a Stellantis pension are eligible to participate in the Program.
Note: Employees hired on or after January 1, 2004 are not eligible to participate in the Retiree Lease Program.
Overview:
Eligible retirees are able to lease up to three (3) vehicles under the Retiree Lease Program (must have at least one additional approved driver for second vehicle and must have at least two additional approved drivers for third vehicle).
The Retiree Lease vehicles available will be offered at competitive lease rates for a term of 1 year (based on in-service date).
Vehicle maintenance and insurance are included (same as Employee Program).
Eligible drivers are the retiree, spouse, domestic partner and dependent children (to the extent they otherwise qualify). See Terms and Conditions for complete details.
There is no surviving spouse benefit. In the event the retiree passes away, the vehicle must be returned or purchased.
Enrollment and Ordering Information:
Ordering will take place on the Company Vehicle Operations Online Ordering System found under the Ordering tab.
New participants (or those activating a second or third lease) will be able to order a vehicle throughout the year based on production availability (after approval).
Replacement vehicle orders will fall into an annual ordering phase (based on a term of 1 year from in-service date).
Participants must list all eligible drivers on the Online Ordering System and motor vehicle records (MVRs) must be obtained for each eligible driver annually through the automated MVR process.
Contact text goes here
Contact list here.....
Tire Repair and Replacement
Tire Maintenance
The participant is required to ensure that tires are maintained, vehicle front-end is properly aligned, and wheels are balanced.
Tires must be replaced when any of the following apply:
Tires show a 'wear bar' across the tread
Tires with tread 4/32" depth or less
Punctures in, or any damage to, the tire sidewall cannot be repaired and will require tire replacement. Any tire punctures in the tread ¼" to ½" away (inboard) from the sidewall require tire replacement.
Tires are damaged and cannot be repaired to a safety standard (if a rim is also damaged at the same time as the tire, please file a damage claim with CEI before getting repairs - see Accident, Damage & Repairs page under the Accident, Damage and Theft tab for complete guidelines)
Replacement of tires for other than the above is not authorized. When possible, tires must be repaired not replaced.
Note: Replacement tires must be identical to the factory installed tire on the vehicle at delivery.
Tire Replacement / Repair Options:
All tire repairs/replacements must be completed at a Stellantis franchised dealership or the PQRC (Product Quality Research Center) in Auburn Hills - see below for details.
1. Stellantis Dealerships
All franchised Stellantis dealerships may perform tire repairs and replacements. Please click here for detailed instructions Stellantis franchised dealerships have access to this information via DealerConnect under topic: Mopar Field Operations. You may also print this documentation to take with you to the dealership if needed.
2. PQRC (Product Quality Research Center)
By Appointment Only - 248-451-5664 or 248-451-5626
Note: The Tire Repair/Replacement Program cannot be used to replace stolen tires. Refer to Stolen Vehicles & Equipment' section of the Accident, Damage and Theft tab.
After Hours/Emergencies Only:
For after hour situations or emergencies only, you may go to an independent facility.
Note: Replacement tires must be identical to the factory installed tire on the vehicle at delivery. If the exact type is not available, use the tire recommended by the manufacturer (i.e. same size etc. See vehicle manual for specifications).
Eligible repair/replacement expenses for Retiree Lease vehicles are eligible for reimbursement through the reimbursement process (see the Billing & Reimbursement tab on the website).
Vehicle Modifications
Vehicle Alterations
Approval Process:
All upgrades, modifications or additions to any company owned vehicle must be requested in writing and approved by Company Vehicle Operations before any upgrade, modification or addition can be performed.
Please note: Any approved item must be a Mopar component and must be installed by a Stellantis franchised dealership. The costs associated with the purchase and installation of equipment is not reimbursable and will not be refunded
Examples of items that may be approved include (but are not limited to):
trailer hitches
running boards
window tinting
wheel locks
Examples of items that cannot be approved include (but are not limited to):
radios
remote start
security systems
decals
suspension lifts
oversized wheels/tires
custom paint
Any aftermarket non-Mopar equipment (including 5th wheel trailer hitches)
Vehicle Turn-in:
Some approved accessory equipment must remain on the vehicle at the time of turn-in. Some examples include (but are not limited to):
running boards
wheel locks
anything that requires drilling into the vehicle body or certain electrical wiring modifications
Some items may be removed from the vehicle at the time of turn-in. Some examples include (but are not limited to):
bicycle racks
wheel covers
trailer hitches -can be removed if it is a simple bolt-on hitch. If the hitch installation modified the vehicle body in any way (ie. cutting of fascia), the hitch must remain on the vehicle or be repaired to be restored to original OEM condition. If the vehicles wiring harness was modified in any way other than recommended practices (ie. cutting wires, splicing, non-standard connections), the wiring harness must be restored to the original OEM condition.
If equipment is removed, the vehicle must be restored to its original condition. The cost associated with removal of approved equipment is not reimbursable and will not be refunded.
Company Vehicle Operations will inform you at the time of approval whether the equipment must remain on the vehicle at turn-in or if you have the option of removing it prior to turn-in.
Note: participants may be responsible for up to 100% of the repairs if they are due to negligence or if modifications were not approved in advance by the Company Vehicle Operations Group.
Vehicle Modifications for Individuals with Disabilities:
For requests for installation of adaptive equipment or technology or other vehicle modifications for individuals with disabilities, please see the Adaptive Equipment Conversion Request Form under Bulletins and Forms. Participants are required to submit the completed request, a doctor's prescription and a written estimate from the conversion company. The request will be reviewed and the participant will be contacted with the final determination.
Air Bag On/Off Switch Policy
Stellantis discourages the installation of air bag on/off switches in lieu of proper seating and seat belt use. Air bag on/off switches may be installed in a Stellantisowned vehicle only under the following circumstances:
Eligible Vehicles:
The vehicle is a designated test vehicle and the installation is done under an approved testing program, or
The participant may petition the National Highway Traffic Safety Administration ('NHTSA') for authorization. The applicant for authorization is required to read the NHTSA booklet, "Air Bags & On-Off Switches —Information for an Informed Decision" prior to petitioning. If authorization is received, the participant may have an air bag switch installed for the position(s), which have been authorized.
Stellantis Company Vehicle Operations must be advised in writing of all air bag on/off switch installations immediately. Participants must forward:
Copy of NHTSA authorization for that vehicle
Copy of installation receipt describing type of switch installed
All installations must be made at a Stellantis franchised dealership or a Stellantis location test or service facility and use only approved Mopar parts.
Costs associated with the installation of the on/off switch are the responsibility of the participant.
Airbag on/off switches are not approved for pool or other multi-user vehicles except under approved test conditions.
Test vehicles with installed on/off switches that do not have NHTSA authorization cannot be titled or registered. Such vehicles must be operated on Manufacturer's (M) plates.
Test vehicles having air bag on/off switches installed without NHTSA authorization must obtain such authorization prior to sale. If authorization is not obtained, the air bag on/off switch must be removed and a disclosure notice provided indicating such action.
Air bag Deactivation
Air bag deactivation is defined as the modification of the air bag module or other components to prevent the air bag's operation by any means other than an approved air bag on/off switch.
Air bag deactivation is not authorized except for test vehicles in approved test programs. Notification must be made to Company Vehicle Operations whenever an air bag is deactivated.
Any vehicle that has had the air bags deactivated must have the air bags reactivated prior to sale and a disclosure notice provided that states the air bags have been deactivated and have been reactivated. Company Vehicle Operations must be provided a certification of the reactivation by the vehicle custodian or test program engineer/manager.
24/7 Roadside Assistance
Cross Country has been the administrator of the Stellantis Roadside Assistance for our retail customers for over 20 years. They will offer best-in-class customer service to our Company Vehicle Operations drivers and place high emphasis on customer satisfaction and first call resolution.
Elements of our 24 hour road side assistance include:
Automatic enrollment and no requirement for a membership card or number
Towing to the nearest Stellantis dealer within 100 miles
Battery Jump
Emergency Fuel Delivery
Emergency Lock Out
Flat Tire Assistance
Plus travel interruption assistance up to $1,000 for food, lodging or alternate transportation that is necessary as a result of the disablement. See below for more details.
The new Company Vehicle Operations Roadside Assistance program benefits are as follows:
24 Hour Toll Free Stellantis Company Vehicle Operations Assistance Line-1-866-864-7684-fully staffed and operational 24/7, this line will be answered by Cross Country Automotive Service (CCAS) trained roadside assistance agents who will be familiar with the coverage benefits of the program.
Towing Coverage and Dispatch- in the event of a mechanical breakdown or accident, this benefit will provide towing to the nearest Stellantis dealer at no cost. Drivers will no longer be subject to a limitation of covered miles. Please note that with Fiat vehicles, given the limited number of dealerships, if an extreme long distance tow is required, CCAS will work with the driver to provide the most practical arrangement. This benefit will also provide for towing of designated Fast Feedback vehicles to the Quality Engineering Center.
Battery Jump- In the event there is a need for a battery boost, the driver will simply call the toll free Company Vehicle Operations Assistance Line and the CCAS agent will dispatch a service to get them going quickly. Service will be covered up to $100 per event.
Emergency fuel delivery- Should the covered vehicle run out of fuel while on the road, CCAS will dispatch a provider with fuel (2 gallons typically) to get the vehicle to a nearby gas station. Service delivery will be covered up to $100 per event.
Emergency lock out assistance- Should the eligible motorist accidentally lock the keys inside the vehicle or trunk, CCAS will dispatch a qualified locksmith service to open the vehicle and allow them to be retrieved. If keys are lost, and no other practical means of replacement is available (such as dealer programmed key and combined key and fob units), CCAS will arrange to transport the vehicle to the nearest dealer to allow for such a replacement to be made and programmed. This service will be covered up to $100 per incident. (The cost of the key however is not covered).
Flat Tire Assistance- In the event of a flat tire situation, the agent will dispatch a provider to the vehicle to change the tire with a good spare. In the event there is not a good spare, or if the inflator kit on non-spare equipped vehicles does not correct the deflated tire, CCAS will transport the vehicle to the nearest dealer or tire store. This service will be covered up to $100 per event.
Travel Interruption Expense Assistance- We recognize that Company Vehicle Operations participants often use their company vehicle to travel on long trips or vacations. In the event an unforeseen warranty related mechanical disablement occurs that requires overnight repairs, or in the event of an accident that renders the vehicle inoperable while traveling more than 150 miles from home, the program will provide reimbursement of up to $1,000 for food, lodging or alternate transportation that is necessary as a result of the disablement. To file a claim for travel interruption reimbursement, please send your name, address, copies of expense receipts and repair order or accident report, and Vehicle Identification Number to:
Stellantis Company Vehicle Operations Roadside Assistance Program
PO Box 9145
Medford, MA 02155
Note: All maintenance completed on a Retiree Lease vehicle must be performed at the Product Quality Research Center or at a Stellantis franchised dealership or sublet facility (referred by a Stellantis Dealer). Maintenance must be billed under the 062 warranty code (at no expense to the custodian) and must use only OEM parts. If the dealership has questions regarding this process, they may contact the Company Vehicle Operations Group at 800-481-6736. Do-it-yourself maintenance or maintenance performed at an independent repair facility is not authorized and will not be reimbursed. Service or maintenance on an Alfa Romeo vehicle is required to be completed at an Alfa Romeo dealership. Service or maintenance on a Fiat vehicle is required to be completed at a Fiat dealership. A Chrysler/Dodge/Jeep/Ram dealership cannot complete any service or maintenance on an Alfa Romeo or Fiat vehicle.
Participants may be responsible for up to 100% of repairs if they are due to negligence or if modifications were not approved by Company Vehicle Operations. Examples of negligence include, but are not limited to, interior or exterior damage that is caused by the custodian, or any driver or occupant of the vehicle, such as spills, upholstery tears or burns, wrong fuel used in vehicle, damage from ice scraping, pet damage, cracked or damaged radio screens, damage caused by loading, unloading or transporting cargo etc.
In addition, repairs performed by an independent facility are not authorized and are not reimbursable. Any damage costs resulting from an unauthorized repair at an independent facility are the responsibility of the participant.
Product Quality Research Center (PQRC)
Your lease vehicle provides valuable information to Stellantis for product improvement and warranty reduction. PQRC Engineers provide issue awareness and root cause definition from your vehicle repair. Your participation is vital in the efforts to improve product quality and customer satisfaction with our products.
Your lease vehicle will be serviced and maintained in a state of the art facility by ASE certified technicians. Our facility not only provides you with expert technical service, but on-site engineers to identify product issues and reduce resolution time.
We do all warranty repairs and scheduled maintenance on lease vehicles EXCEPT the following:
All paint, sheet metal (body), and accidental damage (if body and paint repair are required).
You can schedule oil changes and repairs by calling 248-451-5664 or 248-451-5626.
Recommended tips for ease of service:
Arrive at your scheduled time, refrain from adding issues at time of arrival, leave a number where you can be reached, be detailed when describing your vehicle issue, notify advisor if you do not want a car wash.
Hours of operation are 7AM - 3:45PM - Monday through Friday.
Participants who fail to maintain and/or repair lease vehicles in accordance with program policies will be responsible for costs to return the vehicle to acceptable conditions and may lose their eligibility to participate in this program.
Vehicle Maintenance
Oil Change Intervals
Oil changes at PQRC (Product Quality Research Center) are performed per the corporate guidelines according to released service information. Oil change intervals are dictated by the AOCI (Automatic Oil Change Indicator) in the vehicle. If, in the event the AOCI does not indicate an 'oil change due', then the custodian changes the oil at 10,000 miles (+/-500 miles) for non-SRT engines, or for SRT, 6,000 miles (+/-300 miles).
Note: 2017 and later vehicles will have a "Percentage of Oil Life" (POL) indicator as part of the Electronic Vehicle Information Center (EVIC). The POL is to be used as an indicator for engine oil useful life, and a precursor to vehicle maintenance. In all instances, oil changes should be performed when the AOCI (Automatic Oil Change Indicator) notifies the driver as outlined below or when the specific criteria listed is met. Always refer to the vehicle owner's manual for the latest maintenance information.
All vehicles (unless noted below) are equipped with an engine oil change indicator system. The "Oil Change Required" message will display in the Instrument Cluster for five seconds after a single chime has sounded, to indicate the next scheduled oil change interval. The message will continue to display each time the ignition cycled to the ON/RUN position until the oil is changed, and the system is reset. The engine oil change indicator system is duty cycle based, which means the engine oil change interval may fluctuate, dependent upon personal driving style.
Oil grade and type is strictly adhered to at PQRC. If any questions arise as to the type and viscosity of oil used, PQRC staff will always defer to the recommended type on the engine oil cap and/or the latest released service information.
Below are the recommended oil change intervals as well as the guidelines as described in the service manuals for Model Years 2017 through 2023:
2017 - 2023 MODEL YEAR VEHICLES (NAFTA - NON SRT ONLY) : Oil change based on the AOCI (Automatic Oil Change Indicator). Mileage intervals are variable between 4,000 miles and 10,000 miles or sooner if the vehicle has idled excessively. AOCI will notify driver up to 500 miles before the 'change oil now' message appears. Note: Some vehicles may have an indicator light and will illuminate up to 500 miles before oil change is required. Under no circumstances should oil change intervals exceed 10,000 miles (16,000 km) or 12 months, whichever occurs first. Also note that all "Tigershark" (2.0L & 2.4L) engines may NOT exceed 8,000 miles (12,000 km). Note that some vehicles may have an 'oil life indicator' that will count down the percentage of "oil life". Customers should refer to this as a precursor to required oil changes.
2017 - 2023 MODEL YEAR VEHICLES (NAFTA - PHEV) : Oil change is based on the AOCI (Automatic Oil Change Indicator). The AOCI may also notify the driver sooner if the engine has been idled excessively. Under no circumstances should oil change intervals exceed 12 months. Also note that all "Tigershark" (2.0L & 2.4L) engines may NOT exceed 8,000 miles (12,000 km). Note that PHEV vehicles have an 'oil life indicator' that will count down the percentage of "oil life". Customers should refer to this as a precursor to required oil changes.
2017 - 2023 MODEL YEAR VEHICLES (NAFTA - SRT ONLY) : Oil change based on the AOCI (Automatic Oil Change Indicator). Mileage intervals are variable between 3,000 miles and 6,000 miles or sooner if the vehicle has idled excessively. AOCI will notify driver up to 500 miles before the 'change oil now' message appears. Note: Some vehicles may have an indicator light and will illuminate before an oil change is required. Under no circumstances should oil change intervals exceed 6,000 miles (10,000 km) or 6 months, whichever occurs first. Note that some vehicles may have an 'oil life indicator' that will count down the percentage of "oil life". Customers should refer to this as a precursor to required oil changes.
2017 - 2023 NAFTA (HEAVY DUTY TRUCKS: 2500 & 3500 6.7L CUMMINS DIESEL ONLY) : Oil change based on the AOCI (Automatic Oil Change Indicator). Mileage intervals are variable between 4,000 and 15,000 miles or sooner if the vehicle has idled excessively. AOCI will notify the driver up to 500 miles before the 'change oil now' message appears. Under no circumstances should oil change intervals exceed 15,000 miles (24,000 km) or 6 months, whichever occurs first. Vehicles that are driven regularly off road or in dusty conditions should have oil and filter changed at 4,000 miles regardless of the messages.
2017 - 2023 NORTH AMERICA (HEAVY DUTY TRUCKS: 2500 & 3500 5.7L & 6.4L GAS ENGINES ONLY) : Oil change based on the AOCI (Automatic Oil Change Indicator). Mileage intervals are variable between 4,000 and 8,000 miles or sooner if the vehicle has idled excessively. AOCI will notify the driver up to 500 miles before the 'change oil now' message appears. Under no circumstances should oil change intervals exceed 8,000 miles (13,000 km), 12 months or 350 hours of engine run time, whichever comes first. Vehicles that are driven regularly off road or in dusty conditions should have oil and filter changed at 4,000 miles regardless of the messages.
Windshield and Glass Replacement
Glass replacement on all Company-owned vehicles MUST be performed by Safelite, regardless of where the participant resides.
Safelite offers call center assistance or online scheduling 24 hours a day / 7 days a week.
Safelite technicians perform glass replacement at your preferred location (work, home etc.) within 48 hours of scheduling. Dedicated technicians will have access to Stellantis parking areas and corporate parking garage locations in Auburn Hills.
Using the online scheduler, participants can schedule their appointment for a time and location that is convenient for them. The appointment reminder will include a photo and profile of the technician scheduled to perform the service.
Windshields:
Windshield damage that impacts the visibility of the driver regardless of the severity of the damage MUST be replaced.
Windshields with only a single chip and no evidence of further cracking MUST NOT be replaced (unless the visibility of the driver is impacted or the chip exceeds the Company Vehicle Operations Wear Square).
Windshields with multiple chips, multiple bullseyes, any chip with evidence of further cracking or a chip that exceeds the Company Vehicle Operations Wear Square must be replaced.
Windshield repairs are not authorized and should not be performed at any time.
If a windshield is damaged or broken as part of a collision, a claim should be filed (see the Accident, Damage & Theft tab for details). Glass replacement, when part of a collision repair, is included in the damage appraisal and will be paid directly to the dealership as part of the collision repair.
Other Glass:
Collision:
When any other glass is damaged or broken as part of a collision, a claim should be filed (see the Accident, Damage & Theft tab for details). Glass replacement, when part of a collision repair, is included in the damage appraisal and will be paid directly to the dealership as part of the collision repair.
Vandalism:
If glass is damaged or broken along with body damage, suspension, underbody damage or stolen equipment, the vehicle must be inspected and repaired in accordance with the Vehicle Damage Appraisal Policy (see the Accident, Damage & Theft tab for details). A claim must be filed and a police report provided. Do not contact Safelite.
If there is only glass damage (no other damage or stolen equipment), contact Safelite for replacement.
Optional:All Other Glass Issues (Metro Detroit Area Vehicles Only):
If other glass is damaged (sunroof, door windows etc.), contact PQRC for inspection and replacement by calling 248-451-5664 or 248-451-5626.
Call Safelite: 1-888-393-1667 (24 hours a day / 7 days a week) - Stellantis Account #: 451159 Safelite Online Scheduler: Click Herehave CID on hand
The rates used for calculating monthly lease and insurance amounts are reviewed, approved and published periodically by the Company Vehicle Operations Committee. The lease and insurance payment will commence on the day the participant takes delivery of the vehicle. The charges will be prorated during the first and last months of the lease. Please Note: Vehicles are delivered with a partial tank of fuel and participants will be charged at one-time fuel fee of $35.00.
Pension Deduction Detail: On your pension statement, you will see a charge of $140 per month for insurance, which will appear as “Lease Vehicle Insurance.” The charge for insurance reflects the current average insurance cost per vehicle to the company. The remaining charge for the lease vehicle will appear as “Lease Vehicle Rent.” For example, if your current monthly lease vehicle payment is $500, you will see $140 listed as “Lease Vehicle Insurance” and $360 listed as “Lease Vehicle Rent” for the same total lease payment of $500. There is one deduction for the total lease payment amount of $500.
A Lease Vehicle Receipt & Disclosure Form (LVR) activates and/or deactivates the monthly lease and insurance vehicle deduction. The monthly deduction is based on a thirty-day month. Deductions are taken on a monthly basis from an available pension/ pension check or checking account. Any LVR processed after the pension cut off date will not be reflected in the monthly deduction until the following month.
Whenever deductions cannot be made from the pension check, the participant must provide their financial institution’s account information to Company Vehicle Operations so that payments may be taken from a designated electronic funds transfer (EFT) account. The deduction taken from your bank account is for the usage of the vehicle in the prior month.
If the lease and insurance payment is not taken from a pension check, it will be deducted from the following month's pension check in addition to the regular monthly payments. If an additional deduction is not possible, the participant is responsible for paying any invoice that is issued. Payment is due immediately upon receipt of the invoice.
Participants will sign a (Lease Agreement and Payroll Deduction Authorization Form) permitting Stellantis to deduct from the participant's salary the amount of the monthly lease and insurance charges payable for the use of vehicle(s) and equipment and any other charges for damage or missing equipment assessed under the terms of the Program.
Monthly lease and insurance charges will continue for vehicles being repaired regardless of the duration of repairs.
Monthly lease and insurance charges will continue for stolen or totaled vehicles until the file is closed allowing the vehicles to be removed from service and/or a replacement vehicle (if possible) has been delivered. The charges will be prorated once the vehicle has been removed from service.
Reimbursement Policy and Instructions
Participants seeking reimbursement for eligible items must submit a completed Retiree Lease Reimbursement Form (found under the Bulletins and Forms tab) and receipt(s) within six months from the date on the receipt to be considered for payment.
For rental vehicle reimbursement requests (for those outside of SE MI), please include a copy of the final work order for the repairs completed to the lease vehicle. For expedited service, please submit your reimbursement request via email*. Reimbursement requests that do not include the required information will not be processed and will be returned to the participant.
Please review the complete list of reimbursable/non-reimbursable expenses below before submitting for reimbursement.
For all requests, the preferred method for submission is via email to cocars@stellantis.com.
After reimbursement request is submitted:
An email confirmation will be sent to confirm we received your reimbursement request.
Review and processing takes on average 8 weeks. If any items are missing from the submission or need clarification, you will be sent an email for a response in writing (required for audit purposes).
Once the request has been fully reviewed and processed, you will receive an email stating that your request has been approved or denied. For approved reimbursements, it will take on average 4-6 weeks for a check to be processed and mailed.
4. If the check is not received after 6 weeks, please email us at cocars@stellantis.com.
Please note, we are unable to provide status updates on submissions due to the high volume of reimbursement requests.
* You may mail the completed form and receipt(s) to the address listed on the Reimbursement Form, however, postal delivery will delay receipt and processing.
Reimbursable Items
Replacing Stolen Equipment: Reimbursement requests for replacing stolen equipment must include a police report number, jurisdiction (city) where the theft occurred and the name of the police agency that took the report. Note: a claim may be filed as an alternative so that an out of pocket expense and reimbursement are not necessary. If any body damage occurred during the theft, a claim MUST be filed.
Radios: When replacing a stolen radio, it must be identical to the original equipment. If body damage also occurred, a claim must be filed.
Stolen Tires: The Tire Replacement program cannot be utilized when replacing stolen tires. Replacement tires must be identical to the factory installed tire on the vehicle at delivery. If the exact type is not available, use the tire recommended by the manufacturer (i.e. same size etc. See vehicle manual for specifications). If body damage also occurred, a claim must be filed.
Rims/Wheels: Stolen rims/wheels must be replaced through a local Stellantis franchised dealership. If body damage also occurred, a claim must be filed.
Replacement of Non-Warranty Equipment: When replacing non-warranty equipment through a participating Stellantis franchised dealership on a company-owned vehicle with Mopar parts, an employee discount should be given, and the participant should contact Mopar for details. The participant is responsible for payment and should submit for reimbursement.
Rental Vehicles: Participants may seek reimbursement up to $35/day, for a maximum of $350 per occurrence, if their company vehicle is out of service for 3 or more days.
Safety Related Items: Headlights, taillights, rear view mirrors, side view mirrors and other safety related items should be repaired or replaced immediately. A damage claim estimate is NOT required for their replacement.
Tire Repairs/Replacement: Only when tires meet the repair or replacement guidelines and an approved facility was not available. See Tires page for complete details on tire repairs/replacement.
Non-Reimbursable Items:
Expenses for body damage repairs, without a Stellantis Company claim estimate
Normal wear and tear items such as small scratches, ding marks, etc.
Routine scheduled maintenance when performed outside of the time and/or mileage interval
Do it yourself repairs such as oil changes, tune ups, brake jobs etc.
Repairs done at an independent facility (non-Stellantis franchised dealership)
Repairing interior damage to a lease vehicle not caused by a collision, accident or vandalism
Damage caused by an improperly secured tonneau cover.
Towing, impound and/or storage fees if vehicle is impounded for any reason prohibited by the Company Vehicle Operations Terms and Conditions (including but not limited to: alcohol or drug-related incident, unlicensed driver, parking violations, moving violations, accident or damage caused by a prohibited activity etc.)
Touch up paint, vehicle detailing, car washes
Upgrades or modification for non-factory installed equipment (trailer hitches, running boards, unique wheel covers/wheels)
Additional levels of fluids, solvents, dry gas and anti-freeze
Expense resulting from the use of the wrong fuel (i.e. diesel or alternate fuels)
Cost to replace lost or damaged, keys, keyless remote entry fobs and their batteries
Vehicle lock outs
Personal items lost or stolen from any vehicle or damaged as the result of an accident.
Collision damage waiver expense
Expenses including meals, lodging, alternative transportation (i.e. cabs, airfare etc.) and telephone calls resulting from a lease vehicle breakdown
All costs associated with obtaining reports or records (police reports, driver history records etc.)
The cost of by-passing smog test versus having the test performed in states that offer the option
The cost of replacing damaged, lost or stolen license plates and tabs
The cost incurred for obtaining duplicate titles and/or registrations
Mail/postage of any kind
Gas/fuel
Parking fines, tolls or moving violations
Repairs due to repetitive carelessness (i.e. side view mirrors, broken headlights)
Dealer administrative/ documentation fees
Tires repairable or replaceable under the Tire Replacement Program
Billing & Reimbursement
Example Calculations of Lease and Insurance Payment Adjustments
Note: Calculations are based upon a 30-day month regardless of the number of actual days in the month. Payroll "cut off date" is usually the second Wednesday of each month.
Example I
Vehicle exchange occurring on May 5 (before cut-off date):
Turn in vehicle lease and insurance rate is $300
Replacement vehicle lease and insurance rate is $325
Turn-in vehicle usage was for 5 days in May.
$300 / 30 days = $10 per day X 5 days = $50 cost to lessee
Replacement vehicle usage was 25 days in May.
$325 / 30 days = $10.83 per day X 25 days = $270.83 cost to lessee
Lease and insurance deduction for May 31 paycheck is $50 + $270.83 = $320.83.
Example II
Vehicle exchange occurring May 22 (after cut-off date):
Monthly lease and insurance rate of vehicle turned in is $270
Monthly lease and insurance rate of replacement vehicle is $330
Because paperwork was received after the pension cut off date, the May lease and insurance deduction is $270.
In June, the deduction will take into account the transaction as follows:
Vehicle turned in will be adjusted for eight days in May.
$270/30 days = $9/day X 8 days usage = $72 credit to the lessee
Replacement lease and insurance charge is calculated for part of May and all of June, as follows:
Replacement vehicle usage was 8 days in May (May 22 - May 30).
$330 / 30 days = $11 per day X 8 days = $88 cost to lessee
Lease and insurance deduction for June 30th paycheck is as follows:
Total deduction for June = $88 + $330 = $418
Total credit for May in June = $72
Accident, Damage and Repairs
Vehicle Damage Repair Policy:
Any repairs completed on a Company-owned vehicle must be performed at a Stellantis franchised dealership or sublet facility (referred by a Stellantis dealership) and must use OEM parts.
Federal and many State laws require Stellantis to provide complete disclosure of all body damage repairs when a Company-owned vehicle is sold.
The following procedure must be followed anywhere in the United States, District of Columbia or Canada to ensure compliance with the disclosure requirement.
Contact Stellantis Claims (CEI) at (800) 313-7448 for all claims and damage appraisals.
A vehicle damage claim number must be obtained.
An authorized damage appraisal must be completed before any repairs are started on a Company-owned vehicle.
Note: Participants may be responsible for up to 100% of repairs if they are due to negligence or if modifications were not approved by Company Vehicle Operations. Examples of negligence include, but are not limited to, interior or exterior damage that is caused by the custodian, or any driver or occupant of the vehicle, such as spills, upholstery tears or burns, wrong fuel used in vehicle, damage from ice scraping, pet damage, cracked or damaged radio screens, damage caused by loading, unloading or transporting cargo, improperly secured tonneau covers etc.
In addition, repairs performed by an independent facility are not authorized and are not reimbursable. Any damage costs resulting from an unauthorized repair at an independent facility are the responsibility of the participant.
Personal property that is damaged as a result of an accident is not covered or reimbursable.
Accident/Damage Reporting:
If your Company-owned vehicle has been damaged or is involved in an accident, follow these steps:
Get help for the injured.
File a police report. When reporting to police, follow the laws of the state in which the accident occurred.
Complete all the information requested on the Accident/Damage Report Form (see link below) before leaving the scene of the accident. Keep a copy for your records.
Call Stellantis Claims (CEI) at 1-800-313-7448 with the completed information as soon as possible after the accident. Experienced claims specialists are available 24 hours-a-day, 7 days-a-week. Identify yourself as an employee of Stellantis.
Call Gallagher Bassett Services, Inc. at 1-866-850-1933, or 1-248-452-6050 with injury related questions, or questions concerning damage to a vehicle or property owned by third party.
Comply with all Stellantis accident and fleet procedures.
All vehicle repairs and paperwork must be completed by an authorized Stellantis franchised dealership.
Click here for the complete Accident Reporting Kit and Accident/Damage Report Form.
Vehicle Damage Appraisal Policy/Procedure:
A Stellantis Claims (CEI) representative will assign a vehicle damage claim number and coordinate with a Stellantis franchised dealership for initial damage inspection as well as manage the subsequent claim/repair process.
The following items do not require a vehicle damage estimate:
Safety related repairs (headlights, taillights, rear view mirrors, side view mirrors and other safety related items) must be completed immediately and do not require an appraisal. In the event a Stellantis franchised dealership is not available, the repairs should be performed by a licensed repair facility, paid for by the participant and reimbursement requested.
Tires - see Tire page under Maintenance, Modifications & Roadside tab for guidelines
Wheel alignments
Glass replacement if there is no body damage (if there is body damage, a claim must be filed)
Stolen radios and equipment as long as no body damage occurred (see section on Stolen Equipment')
Other Damages/Repairs:
Body Damage: any damage exceeding the standards of the Company Vehicle Operations Wear Square, click here to view, are required to have an accident claim filed and a repair estimate obtained from a franchised dealer. The Wear Square is a tool to measure any damage to the vehicle as well as tire tread depth in order to determine if repairs or tire replacement are necessary. Wear Squares will be provided by the Lapeer Road Marshaling Center at delivery or can be requested by contacting the Company Vehicle Operations Group.
If body damage is under $1,000, repairs should not be made unless the damage significantly detracts from the vehicle’s appearance or if it impacts the safety or the structural integrity of the vehicle (approval is required from Company Vehicle Operations for repairs under $1,000 prior to repairs being performed). Please retain the repair estimate for body damage under $1,000 that is not repaired as it will be required at the time of the vehicle turn-in. If the estimate is $1,000 or more, the claim must be approved by Stellantis Claims (CEI) before any repairs are started.
Normal wear and tear items: repairs for normal wear and tear items such as small scratches, dings etc. are not authorized and should not be made.
Rims/wheels: a claim must be filed for a damaged rim/wheel to be repaired or replaced. If a tire and rim are both damaged at the same time (ie. pothole damage), a claim should be filed with CEI for both items together. A scratched rim may not be covered depending on the severity of the scratches or damage, a claim should be filed for an appraisal.
Vehicle Vandalism:
Only in vandalism cases where there is body damage, suspension and/or underbody damage or stolen equipment is the Vehicle Damage Appraisal Process to be utilized.
Body Damage
Any body damage (sheet metal) resulting from vandalism must be appraised and repaired in accordance with the Vehicle Damage Appraisal Policy. A courtesy estimate can be obtained at any Stellantis franchised dealership and if the estimate is under $1,000, no repairs should be made. If the estimate is $1,000 or more, a claim should be filed before any repairs are started (a police report must be provided).
Glass Damage
If there is glass damage along with body damage, suspension, underbody damage or stolen equipment, the vehicle must be inspected and repaired in accordance with the Vehicle Damage Appraisal Policy. A claim must be filed and a police report provided.
If there is only glass damage (no other damage or stolen equipment), refer to the Glass policy under the Maintenance, Modifications & Roadside tab for repair instructions. Do not utilize the Vehicle Damage Appraisal Policy for these instances.
Stolen Equipment/Vandalism
If equipment is stolen or vandalized and there is also body damage, suspension or underbody damage, the vehicle must be inspected and repaired in accordance with the Vehicle Damage Appraisal Policy. A claim should be filed and a police report provided. Replacement of Original Equipment by Manufacturer (OEM) must be performed at a Stellantis franchised dealership.
Personal Property
Stellantis is not responsible for the theft or vandalism of personal property in PE/Employee Lease vehicles. Participants should report this type of loss through their personal insurance company.
Hail or Salt Water Damage:
It is the policy of Stellantis NOT to repair vehicle body damage (excluding glass replacement) due to hail or salt water damage.
However, all hail damaged vehicles must be inspected in order for the extent of the damage to be disclosed upon turn-in of the vehicle. Participants must follow the Vehicle Damage Appraisal Policy. This damage appraisal must be retained in the glove compartment of the vehicle.
Vehicles which sustain severe damage caused by hail or salt water, may be replaced by ordering a new vehicle. The participant must request this replacement by contacting Company Vehicle Operations after the appraisal is completed.
Investigations and Legal Proceedings:
All participants and Permittees of lease vehicles must cooperate fully in the Company's investigation into accidents and damage to Company-owned vehicles. In the event that a Company-owned vehicle is stolen, vandalized, or otherwise sustains damage, including damage arising out of alleged criminal or civil wrongdoing, the participant and Permittee of the vehicle must cooperate with government authorities and Stellantis by signing and filing criminal complaints, participating as witnesses, and taking such other reasonable and necessary action as may be requested.
Reminder: It is the participant's responsibility to keep copies of any and all police and accident reports, damage appraisals and any other information considered pertinent to the accident and/or incident of loss.
Loaner/Rental Policy During Repairs:
Participants within the Southeastern Michigan area should contact the Loaner Department at the Lapeer Road Marshaling Center at (833) 550-5783 to arrange for a loaner vehicle if the lease vehicle will be in for repairs for three days or more. Note: If any damage occurs to the loaner vehicle, follow the Vehicle Damage Appraisal Policy and contact the Loaner Department at the Lapeer Road Marshaling Center at (833) 550-5783.
Participants outside the Southeastern Michigan area are permitted to rent a vehicle when the lease vehicle is in for repair for three days or more. The participant may rent a vehicle the day the lease vehicle goes in for repair if they are aware that the lease vehicle will be out of service for three days or more. Note: All rentals must be arranged by contacting Business Travel at 669-272-1325. Insurance is included when booking through Business Travel.
The rate of reimbursement is $35 per day for a maximum of $350 per occurrence. The monthly lease vehicle payment will continue while the lease vehicle is out of service. If the vehicle is drivable, participants should not leave the vehicle at the dealership until parts have been ordered and received and the dealership is ready to complete repairs.
If the repairs exceed 10 days or the maximum rental amount, contact the dealership to determine the reason. Contact Company Vehicle Operations for assistance in expediting repairs or if an extension on the rental will be needed.
Totaled Vehicles:
If the authorized appraiser determines the vehicle a total lost he/she will notify the participant. The participant is to remove all personal property, the license plate, registration, insurance certificate and any other lease related documentation from the totaled vehicle. All but the insurance certificate should be returned to the Lapeer Road Marshaling Center at the address below. The insurance certificate should be transferred to the new vehicle.
Lapeer Road Marshaling Center
Stellantis
CIMS: 438-01-00
4300 S. Lapeer Road
Orion Twp., MI 48359
Outside Line: (833) 550-5783
The participant is responsible for notifying Company Vehicle Operations of the totaled vehicle status by submitting a Replacement/Transfer Request Form to Company Vehicle Operations which can be found on the Company Vehicle Operations website under the Forms tab. Allow 2-3 business days for processing before contacting the Lapeer Road Marshaling Center.
Within Southeastern Michigan
If the participant has obtained a loaner from the Lapeer Road Marshalling Center it must be returned at this time and an interim vehicle must be selected. The participant must retain the interim until a new vehicle has been ordered and delivered. A new vehicle may be ordered during the second or third ordering phase.
Outside Southeastern Michigan
Participants are to contact Company Vehicle Operations for assistance. Participants are to replace all totaled vehicles, to remain active in the lease car program. A new order can only be placed if the corporation is still building vehicles.
Totaled Vehicles Not Being Replaced:
Within Southeastern Michigan AND Outside Southeastern Michigan
Participants not replacing the totaled vehicle must submit a completed Termination Form indicating the totaled status of the vehicle. The Termination Form is found under the Bulletins and Forms tab must be completed, signed and submitted to the number or address on the form.
The Termination Form will discontinue the monthly lease payments from being deducted from the payroll/pension check as of the date the vehicle was totaled. If a vehicle has already been ordered and the participant does not intend to take delivery, this should also be noted on the Termination Form.
Dealer Billing:
The Stellantis franchised dealership must submit the repair order/invoice and appraisal to Company Vehicle Operations for payment at the following:
A credit for the amount of the repairs will be issued to the dealership's Dealer Billing Statement under Billing Code "0057".
Third Party Contacts:
Any subsequent claims or contacts received by telephone or mail from a third party (individual, attorney or insurance company), must be referred or sent immediately to Gallagher Bassett Services, Inc. for handling and reply.
A participant or custodian is not authorized to settle a claim involving a Stellantis-owned vehicle.
Accident, Damage and Insurance
Service of Process
Participants served with papers in a lawsuit arising out of the use or operation of a Company-owned vehicle must follow the procedures listed below:
Notify Gallagher Bassett Services, Inc. immediately by calling 1-248-452-6050
Mail or fax all papers served, to Gallagher Bassett Services, Inc. within 24 hours after receiving them so that the necessary action can be taken to protect the interests of the participant and Stellantis. The following information should accompany the papers:
Date, hour and place of served
The manner of service (i.e., personally or by mail); if by mail, include the envelope in which the papers were served
All correspondence relative to this section should be forwarded to the following address:
Gallagher Bassett Services, Inc.
2601 Cambridge Court
Suite 435
Auburn Hills, MI 48326
Fax Number: (248) 475-0228
Stolen Vehicles & Equipment
Stolen Vehicles
Participants must immediately conduct all of the following actions if their company vehicle is stolen:
1. Contact the police department in the jurisdiction (city) where the theft occurred AND obtain a copy of the police report (NOT just the report number).
2. Contact the Stellantis Security Operations Center (SOC) at (248) 576-8888 to report the vehicle theft. The participant must send a copy of the police report to the SOC at socna@stellantis.com and to Company Vehicle Operations at cocars@stellantis.com.
3. Contact CEI at (800) 313-7448 to file a claim to report the vehicle was stolen.
Within Southeastern Michigan
Participants may contact the Lapeer Road Marshaling Center at (833) 550-5783 to obtain a loaner vehicle. The police report number, jurisdiction (city) where the theft occurred and the name of the police agency that took the report must be provided in order to obtain a loaner.
If, after two weeks, the stolen vehicle has not been recovered, the participant must complete a Replacement/Transfer Request Form (found under the Bulletins and Forms tab on the Company Vehicle Operations website). This will allow the participant to obtain an interim vehicle from Lapeer Road Marshaling Center. The stolen VIN will be deactivated when the interim is delivered.
Outside Southeastern Michigan
Participants may make arrangements for a rental vehicle by complying with the Rental Vehicle Policy identified in the Company Vehicle Operations Terms & Conditions under "Alternative Transportation" (pages 12-13). The Company Vehicle Operations Terms & Conditions document can be found at the top of the Company Vehicle Operations website. If the Corporation is in build-out status, no replacement orders can be made.
If, after 10 days, the stolen vehicle has not been recovered, the participant should call Company Vehicle Operations for assistance.
Recovered Stolen Vehicles
Once a stolen vehicle is recovered, the participant remains responsible for completing the following steps regardless of the amount of time that has elapsed since the vehicle was stolen:
Obtain a copy of the amendment/supplement to the original police report from the recovering agency (i.e. police department) and forward to the Lapeer Road Marshaling Center to ensure the National Auto Theft Recovery Bureau Record is cleared
Notify Corporate Security and provide them with the recovery information and location of the vehicle
Make necessary arrangements for the vehicle's release, towing, repair or disposition through a Stellantis dealership
Contact Stellantis Claims (CEI) at (800) 313-7448 (24/7) to make arrangements for an estimate and claim number for all vehicle damage
Stolen Equipment
Reimbursement requests for replacing stolen equipment must include a police report number, jurisdiction (city) where the theft occurred and the name of the police agency that took the report. See the Billing and Reimbursement tab for reimbursement procedures.
Radios: When replacing a stolen radio, it must be identical to the original equipment.
Stolen Tires: The Tire Replacement program cannot be utilized when replacing stolen tires. The participant should replace the tires and submit for reimbursement.
Wheels: Stolen and/or damaged wheels must be replaced through a local Stellantis franchised dealership. The participant is to replace the wheel(s) and submit for reimbursement.
LAPEER ROAD MARSHALING CENTER DELIVERY / TURN-IN POLICY
IMPORTANT: Appointments are required for all visits to the Lapeer Road Marshaling Center.
Hours of Operation: M-F, 7:30AM - 4PM
Vehicle Delivery:
Please allow, on average, 8-12 weeks for vehicle delivery.
All vehicles are delivered through the Lapeer Road Marshaling Center and are to be inspected at the time of delivery by the participant.
All vehicles are licensed, titled and renewed through the Lapeer Road Marshaling Center. See the License, Title and Tab Renewal tab on this website for details.
If the vehicle does not meet the original ordering specifications, please request the delivering facility to note the discrepancies (missing equipment) on the LVR. You must notify Company Vehicle Programs within two weeks of taking delivery to correct the problem.
If the vehicle incurred transit damage, the repairs will be made prior to delivery. However, vehicles may be delivered with minor manufacturing defects as long as safety or drivability is not a factor. The driver must accept the vehicle as delivered and report any vehicle defects to Company Vehicle Operations.
If the vehicle has minor interior or exterior defects, contact your Vehicle Coordinator immediately after taking delivery of the vehicle. Note: Warranty repairs are an expense to the Company and items will only be repaired if the defect severely detracts from the appearance of the vehicle.
Participants will be contacted when vehicles are available for pick up. Participants are responsible for picking up the vehicle at the scheduled time. Please do not call the Lapeer Road Marshaling Center, Company Vehicle Operations, Logistics, Sales Distribution or other persons/departments to inquire about the vehicle's status or to request special handling. This will only delay deliveries.
Please Note: Vehicles are delivered with a partial tank of fuel and participants will be charged at one-time fuel fee of $35.00.
Vehicle Turn-in:
The lease term for this program is 12 months (based on in-service date). The penalty for termination prior to the end of the lease is a minimum suspension of one year and payroll deductions may continue for the duration of the agreed upon lease period.
Participant has only one lease vehicle: If the lease vehicle is turned in prior to the end of the lease, eligibility is suspended for the first, second and third lease vehicles for one year.
Participant has two or three lease vehicles: If one vehicle is turned in prior to the end of the lease, that lease will be subject to the above penalty for one year. The remaining lease vehicles remain unaffected.
If a participant orders a vehicle against his/her second or third lease eligibility and terminates the first or second lease vehicle (i.e. circumventing system), he/she will lose eligibility under this program.
Note: Participants are required to notify Company Vehicle Operations if their vehicle is approaching 30,000 miles so that a replacement vehicle can be ordered.
Turn-in Condition:
Any damage exceeding the standards of the Company Vehicle Operations Wear Square click here to view are required to have an accident claim filed and a repair estimate obtained from a franchised dealer. The Wear Square is a tool to measure any damage to the vehicle as well as tire tread depth in order to determine if repairs or tire replacement are necessary. Wear Squares will be provided by the Lapeer Road Marshaling Center at delivery or can be requested by contacting the Company Vehicle Operations Group.
The body damage limit is $1,000. Any body damage over $1,000 must be repaired prior to turn-in. Please retain repair estimate for body damage under $1,000 that is not repaired - it will be required at the time of vehicle turn-in. Body damage under $1,000 should not be repaired unless:
It impacts safety or the structural integrity of the vehicle.
If the damage significantly detracts from the vehicle's appearance.
Note: Approval is required from Company Vehicle Operations for any repair under $1,000 prior to repairs being performed.
Hail damage will not be covered unless it’s a safety item or the paint is broken.
The overall condition of the vehicle at the time of turn-in must exhibit the following conditions:
Vehicle must have a clean interior and exterior which includes vacuuming and must be free of any stickers or decals, loose debris, pet hair, food crumbs/spills etc.
Any interior damage exceeding the standards of the Company Vehicle Operations Wear Square will be charged according to the fee schedule below.
Vehicles with extreme odor (including smoke) will be charged for cleaning.
Vehicle must have a minimum of ¼ of tank of gas.
In most cases, the vehicle must be restored to its original condition if it was altered in any way from installations of non-factory installed accessories. See Vehicle Modifications page on this website for complete policy and exceptions.
Any vehicle with more than one top (ie. has dual top option such as Gladiator or Wrangler) must be turned in with the hard top installed and the soft top stored appropriately inside the vehicle.
Any vehicle with damage to a tonneau cover, soft top etc. will be charged the full cost for the replacement.
Disconnect technology - ie. mobile devices / Uconnect accounts etc.
Vehicle must have the Owners Information Kit containing the vehicle literature (owner’s manual) that was originally provided with the vehicle and also the following:
A copy of the vehicle registration.
Two complete sets of keys.
Remote locking devices (if so equipped).
All other original vehicle equipment (e.g., jack, lug wrench, spare tire and wheel, etc.) must be returned with the vehicle.
Vehicle oil changes must be up-to-date.
All tires on the vehicle must meet the minimum requirement of 4/32” tire tread depth.
Any damaged or defective tire(s) must be replaced prior to the vehicle turn in date.
Replacement tires must match the original equipment or manufacturers’ suggested replacement.
Any replacement wheels are required to match the original equipment.
Windshields must be replaced if the following defects are present:
Multiple chips.
Multiple bullseyes.
Cracking.
Single chip exceeding the Company Vehicle Wear Square or any chip with evidence of cracking.
If the driver’s visibility is impacted, regardless of the severity of the windshield damage, the windshield must be replaced.
Note: Windshield repairs are not permitted or authorized at any time.
All damage over $1,000 must be repaired. Must provide copy of any repair estimate for body damage (exceeding the Wear Square but under $1,000 that is not repaired).
All open recalls / campaigns must be completed. Please check http://recalls.mopar.com/ for open recalls / campaigns prior to turn-in.
The below schedule lists the fees for items not meeting the turn-in requirements:
Fee Schedule
Type
Fee
Interior Cleaning
$100
Minimum ¼ Tank of Fuel
$25
Less than 4/32” Tire Tread Depth
$50
Cracked Windshield
$50
Unrepaired Body Damage or No Estimate for Damage Under $1,000
$100
Safety Item Not Repaired
$100
Indicator Light On
$25
No Show/Less than 24 Hour Pick Up Cancellation
$25
Interior Damage*
$100*
Open Recall(s) / Campaign(s)
$50
Cleaning Charge for Extreme Odor (including smoke)
$200
Window Tint Removal
$350
*Interior damage is not covered. Participants will be charged the $100 fee PLUS the full cost of any interior repairs and/or replacement parts that are needed due to damage.
Click here for the price list for missing equipment (key fobs, wireless headsets, etc.).
Termination Policy and Procedures:
The lease term for this program is 12 months. The penalty for termination prior to the end of the lease is a minimum suspension of one year and pension deductions may continue for the duration of the agreed upon lease period.
The lease may be terminated by either the participant or Stellantis. If the participant terminates the lease, he/she must submit a "Termination Form". The Termination Form can be located on the Company Vehicle Operations website underBulletins and Forms. The form may be faxed or mailed to the address on the form.
Participants must take the vehicle to the Lapeer Road Marshaling Center (LRMC) for turn-in, appointment required. Hours of operation: Monday - Friday (8:00am - 4:30pm).
Sale at normal replacement interval:
The purchaser will need to select and contact a dealer to complete the transaction.
The participant must inform the Lapeer Road Marshaling Center at the time of turn-in that he/she has a purchaser. The participant will be required to complete a Purchase Agreement/Program Provisions Form at Lapeer Road. The dealer will bring a check for the full amount when picking up the vehicle from Lapeer. The purchaser will pay the dealer for the vehicle upon delivery.
Sale before normal replacement interval with 8,000 miles:
To complete the sale the participant must:
Complete a Replacement/Transfer Request form, found on the Bulletins and Forms tab and allow 48 - 72 hours for processing.
Once the completed Replacement/Transfer Request form has been processed the participant should contact Lapeer Road Marshalling at outside line (833) 550-5783 to select an interim. The participant may order a replacement vehicle whenever ordering is open.
Note: If the turned-in Lease vehicle is not sold within 3 business days, the participant must recover it and return the interim vehicle to the Lapeer Road Marshaling Center.
DEALERSHIP POLICY
Vehicle Delivery:
Please allow, on average, 8-12 weeks for vehicle delivery.
All vehicles are delivered at a Stellantis Franchised Dealership and are to be inspected at the time of delivery by the participant.
All vehicles are licensed, titled and renewed through the Lapeer Road Marshaling Center. See the License, Title and Tab Renewal tab on this website for details.
Participants should transfer insurance certificates and accident/damage claim kits from the turn-in vehicle to the new vehicle. If an additional insurance certificate is required or, if this is your first vehicle, contact a Vehicle coordinator. Insurance certificates can also be printed from the insurance tab on this website.
If the vehicle does not meet the original ordering specifications, please request the delivering facility to note the discrepancies (missing equipment) on the LVR. You must notify Company Vehicle Operations within two weeks of taking delivery to correct the problem.
If the vehicle incurred transit damage, the repairs will be made prior to delivery. However, vehicles may be delivered with minor manufacturing defects as long as safety or drivability is not a factor. The driver must accept the vehicle as delivered and report any vehicle defects to Company Vehicle Operations.
If the vehicle has minor interior or exterior defects, contact your Vehicle coordinator immediately after taking delivery of the vehicle. Note: Warranty repairs are an expense to the Company and items will only be repaired if the defect severely detracts from the appearance of the vehicle.
The dealership will complete an Electronic Lease Vehicle Receipt and Disclosure Form (LVR) that will be processed immediately for all deliveries. Please obtain a copy of the LVR from the dealer and email to cvolvr@stellantis.com.
Please Note: Vehicles are delivered with a partial tank of fuel and participants will be charged at one-time fuel fee of $35.00.
Vehicle Turn-in:
The lease term for this program is 12 months (based on in-service date). The penalty for termination prior to the end of the lease is a minimum suspension of one year and payroll deductions may continue for the duration of the agreed upon lease period.
Participant has only one lease vehicle: If the lease vehicle is turned in prior to the end of the lease, eligibility is suspended for the first, second and third lease vehicles for one year.
Participant has two or three lease vehicles: If one vehicle is turned in prior to the end of the lease, that lease will be subject to the above penalty for one year. The remaining lease vehicles remain unaffected.
If a participant orders a vehicle against his/her second or third lease eligibility and terminates the first or second lease vehicle (i.e. circumventing system), he/she will lose eligibility under this program.
Please ensure the dealership completes an Electronic Lease Vehicle Receipt and Disclosure Form (LVR) that will be processed immediately for all turn-ins. Please obtain a copy of the LVR from the dealer and email to cvolvr@stellantis.com.
Note: Participants are required to notify Company Vehicle Operations if their vehicle is approaching 30,000 miles so that a replacement vehicle can be ordered.
Turn-in Condition:
Any damage exceeding the standards of the Company Vehicle Operations Wear Square click here to view are required to have an accident claim filed and a repair estimate obtained from a franchised dealer. The Wear Square is a tool to measure any damage to the vehicle as well as tire tread depth in order to determine if repairs or tire replacement are necessary. Wear Squares will be provided by the Lapeer Road Marshaling Center at delivery or can be requested by contacting the Company Vehicle Operations Group.
The body damage limit is $1,000. Any body damage over $1,000 must be repaired prior to turn-in. Please retain repair estimate for body damage under $1,000 that is not repaired - it will be required at the time of vehicle turn-in. Body damage under $1,000 should not be repaired unless:
It impacts safety or the structural integrity of the vehicle.
If the damage significantly detracts from the vehicle's appearance.
Note: Approval is required from Company Vehicle Operations for any repair under $1,000 prior to repairs being performed.
Hail damage will not be covered unless it’s a safety item or the paint is broken.
The overall condition of the vehicle at the time of turn-in must exhibit the following conditions:
Vehicle must have a clean interior and exterior which includes vacuuming and must be free of any stickers or decals, loose debris, pet hair, food crumbs/spills etc.
Any interior damage exceeding the standards of the Company Vehicle Operations Wear Square will be charged according to the fee schedule below.
Vehicles with extreme odor (including smoke) will be charged for cleaning.
Vehicle must have a minimum of ¼ of tank of gas.
In most cases, the vehicle must be restored to its original condition if it was altered in any way from installations of non-factory installed accessories. See Vehicle Modifications page on this website for complete policy and exceptions.
Any vehicle with more than one top (ie. has dual top option such as Gladiator or Wrangler) must be turned in with the hard top installed and the soft top stored appropriately inside the vehicle.
Any vehicle with damage to a tonneau cover, soft top etc. will be charged the full cost for the replacement.
Disconnect technology - ie. mobile devices / Uconnect accounts etc.
Vehicle must have the Owners Information Kit containing the vehicle literature (owner’s manual) that was originally provided with the vehicle and also the following:
A copy of the vehicle registration.
Two complete sets of keys.
Remote locking devices (if so equipped).
All other original vehicle equipment (e.g., jack, lug wrench, spare tire and wheel, etc.) must be returned with the vehicle.
Vehicle oil changes must be up-to-date.
All tires on the vehicle must meet the minimum requirement of 4/32” tire tread depth.
Any damaged or defective tire(s) must be replaced prior to the vehicle turn in date.
Replacement tires must match the original equipment or manufacturers’ suggested replacement.
Any replacement wheels are required to match the original equipment.
Windshields must be replaced if the following defects are present:
Multiple chips.
Multiple bullseyes.
Cracking.
Single chip exceeding the Company Vehicle Wear Square or any chip with evidence of cracking.
If the driver’s visibility is impacted, regardless of the severity of the windshield damage, the windshield must be replaced.
Note: Windshield repairs are not permitted or authorized at any time.
All damage over $1,000 must be repaired. Must provide copy of any repair estimate for body damage (exceeding the Wear Square but under $1,000 that is not repaired).
All open recalls / campaigns must be completed. Please check http://recalls.mopar.com/ for open recalls / campaigns prior to turn-in.
The below schedule lists the fees for items not meeting the turn-in requirements:
Fee Schedule
Type
Fee
Interior Cleaning
$100
Minimum ¼ of Tank of Fuel
$25
Less than 4/32” Tire Tread Depth
$50
Cracked Windshield
$50
Unrepaired Body Damage or No Estimate for Damage Under $1,000
$100
Safety Item Not Repaired
$100
Indicator Light On
$25
No Show/Less than 24 Hour Pick Up Cancellation
$25
Interior Damage*
$100*
Open Recall(s) / Campaign(s)
$50
Cleaning Charge for Extreme Odor (including smoke)
$200
Window Tint Removal
$350
*Interior damage is not covered. Participants will be charged the $100 fee PLUS the full cost of any interior repairs and/or replacement parts that are needed due to damage.
Click here for the price list for missing equipment (key fobs, wireless headsets, etc.).
Termination Policy and Procedures:
The lease term for this program is 12 months. The penalty for termination prior to the end of the lease is a minimum suspension of one year and pension deductions my continue for the duration of the agreed upon lease period.
The lease may be terminated by either the participant or Stellantis. If the participant terminates the lease, he/she must submit a "Termination Form". The Termination Form can be located on the Company Vehicle Operations website under Bulletins and Forms. The form may be faxed or mailed to the address on the form.
Participants are required to take the vehicle to your local Stellantis dealership for turn in. Please contact your local dealer for appointment information.
Sale at normal replacement interval:
The participant will need to inform a Stellantis dealership that he/she has a buyer for his/her corporate vehicle. The participant and/or dealer should contact a Coordinator to get an estimated price of the vehicle to be sold. The price given does not include taxes and licensing and titling fees. The dealer will process the sale on-line at www.chryslerdirect.com.
Sale before normal replacement interval with 8,000 miles:
To complete the sale the participant must:
If the Corporation is in build-out status no vehicles can be sold or ordered.
If the Corporation is not in build-out status, the participant will be allowed to order a replacement vehicle whenever ordering is open.
The sale will be transacted at the dealership where the replacement vehicle is to be delivered. The participant will need to receive a copy of the Lease Vehicle Receipt and Disclosure form (LVR) from the dealer that is processing the sale through the on-line ordering system. Contact a Company Vehicle Operations Coordinator for further instructions and to obtain the price of the vehicle to be sold. The price given does not include taxes and licensing and titling fees. Remember to email a completed copy of the LVR to cvolvr@stellantis.com.
License,Title and Tab Renewal
License,Title and Tab Renewal
The Company Vehicle Operations Group, via the Lapeer Road Marshaling Center, processes all licensing, titling and tab renewals for all corporate vehicles in the United States.
Please forward any renewal notices you receive to plating@stellantis.com to process or mail to Stellantis, 4300 S Lapeer Rd Orion Township, MI 48359.
We will work directly with each state's Department of Motor Vehicles (DMV) and our Stellantis dealerships for licensing & titling new vehicles in all states. This prevents the need for the individual custodians to pay out of pocket and request reimbursement. Everything is handled by the Company Vehicle Operations Group for your convenience. If you have a question regarding an upcoming vehicle delivery, please contact the Licensing, Titling and Registration group at the Lapeer Road Marshaling Center by email at plating@stellantis.com or by phone at (833) 550-5783.
It is the participant's responsibility to ensure that their vehicle(s) are properly registered at all times, late fees and penalties will not be reimbursed. All renewal tabs and registrations should be received no later than two weeks prior to their expiration. If you do not receive your renewal tab/registration or require a duplicate, contact the Lapeer Road Marshaling Center at (833) 550-5783.
Car/Passenger plates expire either on June 1st or August 1st. Truck/Commercial license plates expire on February 28th.
As a reminder, please make sure your email address & phone numbers are current with Benefit Connect. You can reach Benefit Connect at (888) 409-3300.
If you have any questions or concerns regarding the new process, please contact the Licensing, Titling and Registration group at the Lapeer Road Marshaling Center by email at plating@stellantis.com or by phone at (833) 550-5783.
Sale Process
Used Vehicle Sale Policy
Retiree Lease vehicles qualify to be sold under the following conditions:
Normal replacement interval (regardless of mileage):
Within Southeastern Michigan
For questions regarding the purchase of your vehicle, please contact the Sales Coordinator at the Lapeer Road Marshaling Center by email at vehicleservices@stellantis.com or by phone at (833) 550-5783.
The purchaser must select and contact a dealership to complete the transaction. The participant must inform the Lapeer Road Marshaling Center at the time of turn-in that he/she has a purchaser and complete a Purchase Agreement/Program Provisions Form. The dealership will bring a check for the full amount when picking up the vehicle from the Lapeer Road Marshaling Center. The purchaser will pay the dealer for the vehicle upon delivery.
Outside southeastern Michigan
For questions regarding the purchase of your vehicle, please contact the Sales Coordinator at the Lapeer Road Marshaling Center by email at vehicleservices@stellantis.com or by phone at (833) 550-5783.
The participant must inform a Stellantis dealership that he/she has a buyer for his/her corporate vehicle. The entire turn-in and purchase process must be performed by the dealership online to www.chryslerdirect.com. When the transaction is complete, the dealership will provide you with a Lease Vehicle Receipt (LVR). The price given does not include taxes and licensing and titling fees.
A completed copy of the LVR must be mailed or faxed to:
Stellantis
4300 South Lapeer Road
Orion Township, MI 48359
Fax number: 248 754-1010
Prior to normal replacement interval - in addition to the requirements above, if the vehicle has a minimum of 8,000 miles, the vehicle may be sold as follows:
Within Southeastern Michigan
For questions regarding the purchase of your vehicle, please contact the Sales Coordinator at the Lapeer Road Marshaling Center by email at vehicleservices@stellantis.com or by phone at (833) 550-5783.
If you are purchasing your vehicle and plan to order a replacement, you will complete the complete the Replacement/Transfer Request form found under the Bulletins and Forms tab. The participant may reorder a vehicle whenever ordering is open.
If you are not planning to order a replacement vehicle, you will complete the Termination form found under the Bulletins and Forms tab.
If the turned-in Lease vehicle is not sold within 3 business days, the participant must recover it and return the interim vehicle to the Lapeer Road Marshaling Center.
Outside Southeastern Michigan
For questions regarding the purchase of your vehicle, please contact the Sales Coordinator at the Lapeer Road Marshaling Center by email at vehicleservices@stellantis.com or by phone at (833) 550-5783.
If you are not planning to order a replacement vehicle, you will complete the Termination form found under the Bulletins and Forms tab.
If the company is in build-out status, no vehicles can be sold or ordered. If the company is not in build-out status the participant will be allowed to order a replacement vehicle whenever ordering is open.
Used Vehicles Available for Sale at the Lapeer Road Marshaling Center
For questions regarding the purchase of a used vehicle for sale, please see the Lapeer Road Marshaling Center tab>Used Vehicle Sales.
Lapeer Road Marshaling Center
Lapeer Road Marshaling Center CIMS: 438-01-00 4300 S. Lapeer Road Orion Township, MI 48359 Click Here for Mapand Directions
The Lapeer Road Marshaling Center services custodians residing in SE Michigan. This includes Genesee, Lapeer, Livingston, Oakland, Macomb, Wayne and Washtenaw counties.
For custodians in these counties, the Marshaling Center will handle:
All vehicle turn-ins
All vehicle deliveries
Loaner vehicles
Used vehicle sales
All licensing, titling and tab renewals
See individual tabs for details on the above services.
Loaner Vehicles
IMPORTANT: Appointments are required for all visits to the Lapeer Road Marshaling Center.
If your vehicle will be at a servicing dealership for three (3) or more days, you may request a Loaner vehicle from the Lapeer Road Marshaling Center using the Self-Serve Scheduler located on the ordering system.
Go to the Eligibility tab at the top of this page:
Select the 'LRMC' button on the home page:
Next, under Loaner Vehicles, select the Schedule Appointment button. Note: If you do not have any vehicles currently in service, you will not see the Loaner Vehicles button.
Follow the steps to select a vehicle and schedule an appointment date/time.
You will receive confirmation after successfully scheduling a vehicle.
If you need assistance while using the Self-Serve Scheduler, click the 'Help' button located in the top right corner of the screen to access the help document.
For questions, please contact the Lapeer Road Marshaling Center Scheduling team:
IMPORTANT: Appointments are required for all visits to the Lapeer Road Marshaling Center.
When you have a new vehicle that is ready to be delivered by the Lapeer Road Marshaling Center, you will receive an email with instructions to access the Self-Serve Scheduler to select your preferred appointment date and time. The Self-Serve Scheduler is located on the online ordering system.
To access the Self-Serve Scheduler:
Go to the Eligibility tab at the top of this page:
Select the 'LRMC' button on the home page:
Once in the system, you will see the New Vehicles section indicating any vehicles ready to be scheduled.
Select the Schedule Appointment button.
Follow the steps to select a date/time for the vehicle you are scheduling.
You will receive confirmation with a calendar meeting notice of your selected appointment date/time - you will also receive a reminder email 1 day prior to your scheduled appointment.
If you need assistance while using the Self-Serve Scheduler, click the 'Help' button located in the top right corner of the screen to access the help document.
For questions, please contact the Lapeer Road Marshaling Center Scheduling team:
IMPORTANT: Appointments are required for all visits to the Lapeer Road Marshaling Center.
As of February 2017, the Lapeer Road Marshaling Center handles all titling, licensing and tab renewals for all corporate vehicles in the United States.
Renewal tab questions.
All titles, returned license plates, registrations and lease information must be sent to this group at the Lapeer Road Marshaling Center address below.
Obtain title documents for relocations.
Send notices of adjudication to obtain new plates.
IMPORTANT: Appointments are required for all visits to the Lapeer Road Marshaling Center.
The Used Vehicle Pricing Tool will allow users to obtain sale price information for their company owned vehicle and is conveniently located on the online ordering system.
To access the Used Vehicle Pricing Tool:
Select the Eligibility tab at the top of this website page:
Select the 'LRMC' button on the home page:
Once in the system, you will see the Used Vehicle Pricing Tool.
Click on the 'Open Tool' button.
Enter your vehicle's full 17-character VIN and the current mileage.
Click Submit to see your pricing results.
To inquire about purchasing a previously driven Employee Lease or Product Evaluation vehicle:
Select the Eligibility tab at the top of this website page.
Select the 'LRMC' button on the home page.
Once in the system, you will select Sales "View Vehicles".
You can view and select from the available sales inventory.
If you have any questions, please contact the Lapeer Road Marshaling Center Sales team at: vehicleservices@stellantis.com or by phone at 833-550-5783.
Vehicle Delivery
MI, OH, IN DELIVERING DEALERS FOR Retiree Lease
VEHICLE TURN IN AND DELIVERY INSTRUCTIONS
Turn-In / Delivery Policy
Please contact Lapeer Road Marshaling Center at (833) 550-5783 for delivery instructions.
